Support » Plugin: Smart Forms - when you need more than just a contact form » Free Very Limited & Worthless

  • bradleycwa

    (@bradleycwa)


    I’m looking for a good all around form creating plugin to be used for Contact Us forms, Survey’s, Lead Generation and more. I then need to be able to pull in the contacts into my Auto-Responder, BUT the free version does NOT send emails for my AR to receive and parse into it. Not only that, can’t download the entries from the Entries window. To me since I can’t send me an email notification of the submission with the info AND I can’t download the entries, the FREE version is WORTHLESS! At minimum ANY form creation plugin should send an email to whoever you want with all of the form data in it. On to reviewing the next forms plugin…

    • This topic was modified 4 years ago by bdbrown. Reason: Removed caps from title
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author EDGARROJAS

    (@edgarrojas)

    Hello sorry for the bad experience. Actually the free version DOES support the email submission. If it is not working probably there is a problem with the server configuration or a conflict with another plugin. Please if you have time create a support ticket and we can fix the problem.

    Regards.

    Thread Starter bradleycwa

    (@bradleycwa)

    It says when trying to add an email address in the To fields that this is a “Pro” feature. When I put an email address in this field and try to close the window I get… “Full Version Needed. Sorry, you can’t add fields to the “To Email” or “From Email” box in this version, please use only emails.”
    I can use Email in From field, but NOT the To Field. That’s to suggest I’d send the form data to the person who filled out the form and not to me.

    Plugin Author EDGARROJAS

    (@edgarrojas)

    The to email field should support emails, and any email (or emails) that you include there can receive an email with all the submission information. So you put an email address in the ‘to email address(es)’ field and you are getting that error? Is so that is a bug and i apologize for it. If you create a support ticket (either in the support section of the plugin or at smartforms.uservoice.com) we can check what is happening =).

    Regards.

    Thread Starter bradleycwa

    (@bradleycwa)

    The “To” field ONLY let’s you add Email from the form fields which would be the email address of the person entering the data on the form. Cannot add my email address.

    Says right on that field it’s a “Pro” feature so I don’t see how you can call it a bug. Appears to me it’s working as designed. If you want to have a plugin that people could use you need to allow adding ANY email address in the To field. It seriously boggles my mind that you have such a high rating considering this serious problem, especially when there are so many other Form plugins that do allow us to send emails to ourselves of the form data. Any form plugin that doesn’t offer this minimum function should max out at a 1 star.

    Just so you know, I also found creating calculation fields a problem. The first calc field was easy and worked fine, but trying to create more than 1 on the same form doesn’t work.

    Also, if you hit enter while building the form it takes you to a blank white screen and you lose everything you did after the last time you saved. If you didn’t save at all on a new form you lose everything.

    I am impressed, however, with you responding to my posts. Your responsiveness tells me you are desirous of creating a good plugin which is why I’m taking my time and offering this info.

    • This reply was modified 4 years ago by bradleycwa.
    Plugin Author EDGARROJAS

    (@edgarrojas)

    I think it is a bug because it SHOULD let you add any email in the to email address. There are many free users that send emails to themselves, if you are getting that message there must be a bug with the plugin because you should NOT get that message and the form should save just fine.

    Like i said if you create a support ticket we can review this problem and fix it =). Also if you prefer and is ok with you, you could give us access to the admin screen and we can check what is going on without wasting your time.

    Thanks alot for your other feedback as well. We are also going to try to replicate these issues in our test enviroment in order to fix them. And yes we are serious in trying to create a great plugin for both our free and paid users, that is why we dont charge for support and we always try to assist our users in any problem they encounter not matter if they purchased anything or not =).

    bdbrown

    (@bdbrown)

    you could give us access to the admin screen

    @edgarrojas – I am 100% sure you mean well but please never ask for admin access to your users’ sites on these forums.

    http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving someone the keys to your house, you are trusting they won’t steal anything. Likewise, the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong then you, the author, may well become legally liable for damages which they would not normally have been as their software is provided without warranty.

    These forums need to remain a safe place for all users. That ranges from experienced users and developers to someone posting for the first time here. Accessing a user’s site is a step too far. You should continue the conversation on a support ticket as you’ve suggested.

    Plugin Author EDGARROJAS

    (@edgarrojas)

    Hello,

    Sorry for that, of course i didn’t meant to share something like that in a public forum like this. I was asking that, if possible, to create a support ticket at smartforms.uservoice.com where all the information is private and secured and in there provide that information in a secure way.

    Is that not allowed either? If not please let me know and i won’t suggest it again.

    Thanks for the info.

    bdbrown

    (@bdbrown)

    What you’ve suggested is, in my opinion, the right way to handle it. Whatever correspondence you have with your customer on your support forum is certainly up to you. Just don’t ask or suggest accessing a user’s site on the forums here.

    Plugin Author EDGARROJAS

    (@edgarrojas)

    Hello @bradleycwa,

    I just wanted to let you know that i found the problem with the enter key sending you to a blank page, i am going to include the fix in the next release =).

    Thanks for letting me know.

    Regards!

    I was surprised to see this review as I have pushed the Pro version of Smart Forms to its limits and the plugin has worked beautifully. While a few minor problems have popped up, Edgar has been prompt and helpful and solved every problem quickly.

Viewing 10 replies - 1 through 10 (of 10 total)
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