Support » Plugin: ProfileGrid – User Profiles, Memberships, Groups and Communities » Free version worked ok, paid version “Critical Error” site down

  • I have no idea how this can happen with a paid version.
    I have been using free version for almost 4 months now and no big issues, a couple of days, we’ve decided to honor this guys work and ingenuity and upgrade the plugin, makes sense right, you like a development, works great, why not offer en exchange energy like money … done, purchased premium which basically is access to a bunch of extensions … today, critical error, nothing works.
    I won’t give 1 star even if I feel in this moment all my work and all community work is for nothing. I do hope the problem is fixed as soon as possible because it is a plugin’s issue, when I change the folder name in hosting panel the site comes back but obviously the “community” sections are not working. So guys, do your magic and fix the issues
    PS: tried to disable (rename the other 4 extensions) one by one to see which one is causing the issue and throws my site at the trashcan but nothing changes unless renaming the main community plugin .

    PS2: and yes, left a comment on main website but it seams “somebody” doesn’t like it and is no longer visible… another magic trick puff site, puff comment…

    • This topic was modified 4 months, 2 weeks ago by Dan Nita. Reason: update
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author metagausseditor

    (@metagausseditor)

    Hi @dan-nita,

    We will look into this as a high priority. We would need more details from your side to analyze what’s happening.

    Please get in touch with us here if you haven’t already. Be rest assured that we will get this resolved for you pretty soon.

    Regards,

    Thread Starter Dan Nita

    (@dan-nita)

    well, I don’t know what to say, opened 2 or 3 tickets comment included and comment posted of wen’t pufffff (understandable… comments without thumbs up are bad for business, agree) yet when I do go to support portal… tadam, You don’t have any tickets in current view… Weird logic on navigation, 3 platforms with 3 distinctive accounts just to say “hey guys your attention is needed here…” . I have a lot of patience but my paying clients don’t.

    Plugin Author metagausseditor

    (@metagausseditor)

    Hi @dan-nita,

    We’ve checked and it looks like the issue is because of some plugin conflict.
    We would highly suggest deactivating the other plugins, clearing website caches, and then trying again. If it works, then try activating the other plugins one by one to see which one is causing the conflict.

    Regards,

    Thread Starter Dan Nita

    (@dan-nita)

    Yea, that’s my next to-do when dear customers are sleeping. Maintenance at 3 in the morning, thus I might not want to activate anything else from premium package, way to much problems for a frontend management … Anyway, I do must know what’s causing the issue of premium extensions with which plugin… Keep in touch.

    Plugin Author metagausseditor

    (@metagausseditor)

    Hi @dan-nita,

    Since there is no issue with the core plugin, it’d be best if we can communicate on our support portal as the query is related to the premium version, and these forums are intended for core plugin support.

    Regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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