Support » Plugin: Image Gallery - Responsive Photo Gallery » Free version vs multi-site version – different experiences

  • I downloaded the free version and liked it a lot! But I couldn’t resize the thumbnails of the pop-up gallery. Also the slider didn’t work well with WP 2017 theme. So I decided to purchase the multi-site license, which is a totally different version number. When I initially used the paid version, various components stopped working. I sent several emails asking for support. They did respond within 24 hours and suggested that it might be a plugin conflict. I stripped everything and it still didn’t work. I cleared my cache and finally decided to ask for a refund. They asked for a more detailed explanation of the issues so they can fix the problem. In the meantime I reverted back to the free version and everything worked again. Then I decided to go back to the paid version and suddenly it all started working again. I didn’t change anything other than change versions.

    So here’re my general tips:

    1. Check if the free version may meet your needs. As much as I’d like to support the developers, I wasted a couple of days after upgrading. Not worth it.
    2. Test, test, test! When it wasn’t working, I was using Chrome. When I checked on IE, it worked fine. It didn’t work on my iPhone either.
    3. Do reach out to them to get tech support. They do respond.
Viewing 1 replies (of 1 total)
  • Huge-IT Support

    (@huge-it-support-1)

    Dear dlokon,

    Thanks for sharing your experience with us and other users.
    It is much appreciated.

    In the case, if there is anything we can help you with, please, let us know.

    Regards,

Viewing 1 replies (of 1 total)
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