Free version states it does Basic Membership Emails – does nothing of the sort

  • 3cstudio

    (@3cstudio)


    2 months, 1 week ago

    A client sought that feature the most from the Free version, seen available here in the comparison chart:
    Basic Membership Emails (last feature both Free and Pro supposedly offer)
    (Paid membership activation, free membership activation, canceled membership email, expired membership email, renewal reminder email, new user notification email.)

    Client is terribly disappointed now that their memberships are starting to reach the one year mark and zero “expired” alerts have been issued to their members, as their memberships expire with zero options for “renewal” at their disposal. All because RC falsely claims that the Free version provides all of those reminders. Seems like the classic bait-and-switch?

    Final take: would have gone with another plugin for the client if it had been clear that RC (Free) does not provide Basic Membership Emails in the first place. A request for clarity on the matter in the support forum has gone dark 10 days later, and a hail-mary request for assistance from the RC website (Pro) support form has also received zero responses. Apparently neither Free nor Pro wishes to make this right. Time to seek a proper solution for the client… feels awful charging them for my time, as I “got them into this” mess in the first place.

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  • Plugin Support ramilbatoy

    (@ramilbatoy)

    2 months ago

    Hi @3cstudio

    I’m sorry for the mixed messaging this caused. To clarify: while the Free version does include some basic membership emails (such as new user and activation emails), expiration and renewal reminder emails are only available in Restrict Content Pro. Those specific reminders aren’t supported in the Free version, which is why no “expired” or renewal notices were sent to your members.

    Once Pro is installed, renewal and expiration emails can be configured under Restrict > Settings > Emails. This guide walks through how they work in detail:
    https://restrictcontentpro.com/knowledgebase/expiration-and-renewal-reminders/

    I completely understand how disappointing this is, especially given the expectations set earlier. I’ll be passing your feedback to the team so the comparison chart can be made clearer and prevent others from running into the same issue.

    Best regards,
    Ramil

    • This reply was modified 2 months ago by ramilbatoy.
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