Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Free version not really usable

  • Was looking for a simple way to make donations via SquareUp, but what good is a free plugin for payments if you can’t make payments with the free version. Givewp could make revenue on transaction fee margins but choses to bait people in with promise of free solution to only not delivery and offer a premium to get you were you need to be, accepting payments.

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  • Plugin Contributor Ben Meredith


    Hey @mballew!

    I’m trying to understand here. You were looking for a way to accept donations via Square, and happened upon GiveWP. Welcome!

    On our free plugin’s description, we do mention Square twice. In both cases, it’s in the “you can get more payment gateway options with some additional premium addons” section of the description.

    We’re not baiting anyone. We charge for Square.

    If you’re seeing any spot anywhere in our product where we even insinuate that Square is a free-plugin option, definitely let me know. I’ll personally make sure that there’s no bait or switch involved.

    To your point, we could offer Square in the free plugin and make some additional revenue, but we’ve so far decided not to do that. There’s a complex decision-making process there around how much it costs to support Square, how robust their API is (or was at the time we were having these discussions), and other factors.

    Nothing like a 2-star review to jump-start those discussions again, I guess. 😆

    Here’s a two-year-old post on our feedback site where (so far) there has been only 1 vote for Square in the free plugin.

    We do take your feedback seriously. Just kinda wish it wasn’t in the form of what feels like an unfair review. 😳

    Happy to answer any clarifying questions!

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