• angelinaarabella

    (@angelinaarabella)


    Its a bit of a process going through all the steps to create your account and get API authorizations, etc from USPS. Not the apps fault but worth noting. I must say that it certainly works as it should. Customer support was also fantastic in resolving any trouble I ran into during the process! Thanks for a great app.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lusp

    (@lusp)

    Hi @angelinaarabella,

    I’m afraid that you are wrong and what you have written here might be strongly misleading for the other users.

    Both, the free as well as the PRO version of the plugin, offer the ability to select precisely which USPS services should be displayed to your customers to choose from at the checkout. Definitely, we would never limit such essential functionality to the PRO version only.

    You can select which USPS services to offer to your customers simply by ticking the relevant checkboxes on the shipping method’s configuration screen. Once you add the USPS Live Rates shipping method within the shipping zone it should be available for and click the Edit link:

    https://monosnap.com/file/F3EtjgXQ2LMwlDu0UulmFGwbV2PTO3

    you will reach its configuration screen. Once you’re there, tick the Services: Enable services’ custom settings checkbox and the following table with 70+ USPS services to choose from will appear below:

    https://monosnap.com/file/NhnBT8mF0t7Bn0BiQmV2X2ad6nX3Hd

    Use the checkboxes next to the USPS services names to select which ones should be displayed for your customers to choose from at the checkout.

    We precisely described the whole plugin configuration process in the documentation linked in the plugin settings, including this step-by-step guide:

    https://octolize.com/docs/article/usps-usps-live-rates-shipping-method-configuration/

    Do you need our assistance with the proper plugin configuration?

    Kind regards,
    Luke

    Thread Starter angelinaarabella

    (@angelinaarabella)

    My apologies! Thank you for the explanation. I must say however, I did reach out to support, and when I asked about this functionality not being there, the reply I received was 

    And I quote:

    “As for your question about the shipping options selection, the availability of certain features can vary between free and premium versions of the plugins. This is typically based on the different functionalities and shipping services offered by each carrier.”

    Therefore, I assumed it is what it is. I was not given the same answer you just gave me, which is that it is possible and how to find it.

    I will update my review!

    Plugin Support lusp

    (@lusp)

    Thank you Angelina for sharing that and bringing it to my attention. You are right, and I completely agree that the response you received earlier could indeed have been misleading. We’ve already discussed this case with our support team to prevent the similar situations from happening in the future. I apologize for the misunderstanding and thank you for updating your review. I am really glad that we sorted everything out and that I was able to help you with explaining how it actually works.

    Kind regards,
    Luke

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