Free shipping not working | WordPress.org

Resolved dev
(@devksec)

2 years, 8 months ago

Hello,

Our free shipping has stopped working. We have several UK shipping methods which each over a certain amount have free shipping.

These stop working and now free shipping isn’t triggered when hitting the certain amounts specified via the table or the free shipping option.

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Marta Borówka
(@martapaw)

2 years, 8 months ago

Hello @devksec,

Please send us the screenshots of these methods and the checkout page with not showing free shipping methods to investigate this issue.

Best regards,
Marta

Thread Starter dev
(@devksec)

2 years, 8 months ago

Hello,

Thank you for the quick response.

Do you have an email address I can send these to ?

Kind Regards

Plugin Support Marta Borówka
(@martapaw)

2 years, 8 months ago

@devksec,

you can use https://app.prntscr.com/ to copy-paste here the links or contact us directly https://flexibleshipping.com/support/

Best regards,
Marta

Thread Starter dev
(@devksec)

2 years, 8 months ago

I’ve raised a ticket on your portal, thank you.

BigEd
(@bigeddev)

2 years, 8 months ago

We are seeing the same issue of more of less than the value.
If you fill minimum field value it will only action free shipping for this amount exactly.

Plugin Support Marta Borówka
(@martapaw)

2 years, 8 months ago

Hello @bigeddev,

Please send us the screenshots of the method and the checkout page with not showing the free shipping method to investigate this issue.

Best regards,
Marta

Plugin Support tograczyk
(@tograczyk)

2 years, 8 months ago

Since there are no further inquiries concerning this case I’m marking this thread as resolved.

Best regards,
Tomek

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Free shipping not working’ is closed to new replies.

In: Plugins
7 replies
4 participants
Last reply from: tograczyk
Last activity: 2 years, 8 months ago
Status: resolved