Support » Plugin: WooCommerce » Free shipping coupon help

  • Resolved Jonathan

    (@jdstiger)


    The free shipping coupon is not being activated but I followed all steps as said on the documents.

    Check this box if the coupon grants free shipping… Is checked.
    Enable the use of coupons. Is checked.

    ( Discount coupon works but not free shipping, it stays the same even tho it says applied)

    View post on imgur.com

    View post on imgur.com

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi there!

    Is Free Shipping the only zone you have setup? Or do you have more zones above this one? Could you please add a screenshot of all the zones you have?

    Thanks!

    Thanks for the reply @rynald0s

    Here is the screenshot:

    View post on imgur.com

    Plugin Support Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi there!

    Thanks for sending this!

    Okay, so you have setup Free Shipping separately for Free Shipping USA zone. Shipping zones match customer address from top to bottom — the first to match the customer address is always used. Therefore you always get the Flat Rate method for United States customers as it is the top listed shipping method. The Free shipping won’t be matched, so it won’t be used/triggered.

    You will need to add Free shipping to the United States zone:

    http://i67.tinypic.com/jt5lom.pngzones

    You can the go ahead and remove the Free Shipping USA zone you created there.

    Please let me know is this resolves your issue.

    Cheers!

    @rynald0s
    Ah I didnt know you could do that, that was the issue. It works now.

    Thank you!!

    • This reply was modified 2 years, 2 months ago by  Jonathan.
Viewing 4 replies - 1 through 4 (of 4 total)
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