Free shipping bug in /cart/

  • Resolved fcacic

    (@fcacic)


    1 year, 9 months ago

    Hello,

    we use your plugin and we ran into a bug with Free shipping.

    We have defined free shipping for all orders over £39.99 for one shipping method called ‘Royal Mail Second Class’.

    But sometimes (not always) when we go to the basket we see that Free shipping is not assigned for the same method even though the amount is greater than 39.99 pounds.

    Free shipping is validly updated if the user continues to checkout.

    How can the bug in /cart/ be fixed?

    Here’s the image of the bug.

    Kind regards and thanks in advance,

    Filip

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author grola

    (@grola)

    1 year, 9 months ago

    Hi,

    please paste here shipping method rules configuration.

    Best regards
    Grzegorz

    Thread Starter fcacic

    (@fcacic)

    1 year, 9 months ago

    Hi!

    Here’s a screenshot of settings.

    Plugin Author grola

    (@grola)

    1 year, 9 months ago

    @hi @fcacic,

    please leave empty field “to” in second rule.

    Best regards
    Grzegorz

    Thread Starter fcacic

    (@fcacic)

    1 year, 9 months ago

    Thanks for the fast reply.

    I’ve removed the field ‘to’ in second rule, but the issue still persists.

    Here are the instructions so you can see the bug on site if that’s of any help.

    Cheers,

    Plugin Author grola

    (@grola)

    1 year, 9 months ago

    It works for me. Can you record video with this issue?

    Thread Starter fcacic

    (@fcacic)

    1 year, 9 months ago

    Sure, here it is – https://youtu.be/ajfzhuo_HDg

    If after this you add another product and go to the cart or go to the checkout, it will be updated to free shipping, but it doesn’t work properly at first.

    Plugin Author grola

    (@grola)

    1 year, 9 months ago

    You have only one shipping zone? This zone is matched by default for non logged in user?

    Thread Starter fcacic

    (@fcacic)

    1 year, 9 months ago

    We have 3 different shipping zones:

    1. United Kingdom,
    2. Europe and
    3. Rest of the world

    United Kingdom is the first zone inside of WooCommerce, and that’s why it’s selected by default.

    Plugin Author grola

    (@grola)

    1 year, 9 months ago

    I don’t think it’s a flexible shipping issue. I think this is a theme or other plugin issue.

    After adding the product to the basket, shipping costs are not recalculated.

    Shipping costs are recalculated after changing the number of products in the cart (Update basket button).

    WooCommerce handles the calculation of shipping costs, so something is blocking it. It’s definitely not flexible shipping.

    I suggest testing a flat rate where shipping cost is based on the number of products. If the cost does not change after adding the product to the basket, this will confirm that the problem lies outside of flexible shipping.

    • This reply was modified 1 year, 9 months ago by grola.
    Thread Starter fcacic

    (@fcacic)

    1 year, 9 months ago

    Can you point me to how to test shipping costs based on the number of products?

    I’ve tried deactivating plugins, but the issue still remains.

    Plugin Author grola

    (@grola)

    1 year, 9 months ago

    Hi @fcacic,

    add Flat Rate shipping method with cost: [qty]*5.
    Then check if the shipping cost updates after you add items to basket.

    Thread Starter fcacic

    (@fcacic)

    1 year, 9 months ago

    Flat rate shipping updates, but the cost of the Flexible shipping (first) method does not update.

    It should be free since it’s over 40 pounds.

    Here’s the screenshot.

    Also, if I increase/decrease the number of products afterward, it is refreshed and calculated correctly.

    (instructions so you can see the bug on-site if that’s of any help.)

    Plugin Author grola

    (@grola)

    1 year, 9 months ago

    Hi,

    I cannot reproduce this issue on my WooCommerce installation.
    Do you have staging with the same setup?
    Can you check on staging whether changing theme to storefront fixes this problem?

    Thread Starter fcacic

    (@fcacic)

    1 year, 9 months ago

    I’ve checked on staging, you’re right – there’s no issue with Storefront.

    I’ll contact the theme support. At first I thought it was the shipping plugin.

    Thanks for everything, you were of great help!

    Cheers,

    Filip

Viewing 14 replies - 1 through 14 (of 14 total)
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