Support » Plugin: Connect for WooCommerce » Free Shipping

  • Resolved kptgreg


    We want to be able to pay for the postage and print the labels for domestic using this. We haven’t launched our site (another couple months) and are doing test transactions. Most of our orders will be “Free Shipping” and then we want to pay for them with USPS postage and print the labels. We put in a test order, I click on “Edit Order” in the dashboard and then “Create Label” and the addresses are fine but it will not let me select a rate under the “Choose Rate” drop-down (none are listed) and then we receive the following error:

    Error: The Connect for WooCommerce server returned: Bad Request child “packages” fails because [“packages” at position 0 does not match any of the allowed types] ( 400 )

    Is there any documentation on this? or what are we doing wrong?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Allen Snook


    Hi kptgreg! We may have a problem on our end – we’re taking a look now.

    Plugin Author Allen Snook


    Hi kptgreg! We’ve reproduced the problem. There is a bug in our code that happens when free shipping is used during checkout that causes the “packages” error you are getting. We are working on fixing it now and will give you an update when it is resolved.

    Plugin Author Allen Snook


    Hi kptgreg! Here is a pre-release copy that we’d love you to try out – it should resolve the packages error you’re seeing. You can download it here:

    Please let us know if that solves the problem. Thank you!

    I deactivated the old Connect for WooCommerce plugin and deleted it and then uploaded the new plug-in from the link above and activated it. It still gives the same error. It kept my settings, did I need to do something else? Plug-in says Version 0.9.4

    Plugin Author Allen Snook


    Hi kptgreg – I’m sorry the new version did not get things working. There should have been no changes needed on your end besides installing and activating the new version. I am thinking that the error may look the same, but might be slightly different with the new version.

    Would you reply with the exact text of the error you are getting now with 0.9.4?

    Thank you!

    Sorry, at first right after I installed the plug-in it didn’t work, but today it did. I did notice that all the other info needs to be filled in (or have no errors) to see the rates.

    The only problem is that for Free Shipping my client wants to use “Priority Mail – Regional Rate Box B, for which the actual rate is established by shipping to 1 of 9 zones across the US” which he doesn’t think is offered in this. It only listed:
    USPS Priority Mail
    USPS Express Mail
    USPS Parcel Select Mail

    Is it possible to somehow add Priority Mail – Regional Rate Box B?

    Plugin Author Marcin


    Hi kptgreg – it is possible to use the Regional Rate Boxes. Here’s how:
    * Navigate to WooCommerce -> Settings -> Connect for WooCommerce -> Packaging Manager
    * Expand “USPS Priority Mail Boxes” section and enable the boxes available to you. Save changes
    * Navigate back to the label print dialog on the order page, expand the “Packages” section
    * Click “Add package” in the menu on the left, select the package type
    * Move items to that package
    * Click “Save packages”
    * You should receive Regional Rate Box price listed as “USPS Priority Mail”

    thanks that gave us the regional rate box rates but we now receive this error when we try to buy/print:

    Error: The Connect for WooCommerce server returned: Forbidden User does not have test mode privileges ( 403 )

    Also, does this include insurance or is it possible to purchase

    Plugin Author danreylop


    Hi kptgreg – There was a misconfiguration in our servers, we still had them in “testing mode”. It should be fixed now.

    About the insurance, it’s currently not possible to purchase it. We’re strongly considering adding that option for a future version of the plugin (don’t count on it on the next weeks, though).

    If you’re going to purchase a label just to try this, and then immediately refund it, please be advised that refunds from the Postal Office take 2 weeks to be processed, and the Postal Office keeps 10% of the label’s price anyway.

    Plugin Author danreylop


    Hi kptgreg – Sorry about the last part, I was wrong. The refund is the full price of the label (USPS does not keep 10% of the label price). It still takes 2 weeks though, that part was true 🙂

Viewing 10 replies - 1 through 10 (of 10 total)
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