Free business account is required?

  • Resolved tommcgee

    (@tommcgee)


    2 years, 8 months ago

    My pages with embedded instagram items are blank; logged in as an admin I see them replaced with blocks that say, “Spotlight: A free Business account is required to embed Instagram posts. Kindly connect one and try again. (This message is only visible to logged-in users.)”

    Why is this happening?

    The instructions given on the link are inaccurate (There is no “Instagram” page in the Facebook settings). I don’t have or want a business account for my personal blog.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Mark Zahra

    (@markzahra)

    2 years, 8 months ago

    Hi @tommcgee, a business account isn’t required if you simply want to display your Instagram posts on your website. I do see Instagram posts embedded on your page – did you find a solution or is this still an issue you’d like us to help with?

    Thread Starter tommcgee

    (@tommcgee)

    2 years, 8 months ago

    I switched over to a different plugin (Smash Balloon’s), and it started working again.

    I tested it again just now:

    1. De-activate Smash Balloon
    2. Activate Spotlight
    3. Refresh page

    Error messages appear. Then:

    1. De-activate Spotlight
    2. Activate Smash Balloon
    3. Refresh page

    It all works again.

    Spotlight had been working fine for months, it just all of a sudden broke earlier this week. I didn’t change any of the /Instagram Feed blocks on the page when I activated Smash Balloon, they just worked.

    • This reply was modified 2 years, 8 months ago by tommcgee. Reason: Correct spelling
    Plugin Author Mark Zahra

    (@markzahra)

    2 years, 8 months ago

    That’s quite strange, thanks for letting us know, @tommcgee. We haven’t changed anything which should cause this to happen so we’ll investigate further from our end. If you ever want to switch back to Spotlight, please let me know and we’ll be happy to help you investigate further.

    vanessa6297

    (@vanessa6297)

    2 years, 8 months ago

    @tommcgee I’ve noticed similar issues popping up lately. I think with every new Instagram update there is a change that affects some of the plugins.

    Plugin Author Mark Zahra

    (@markzahra)

    2 years, 7 months ago

    @vanessa6297 we’re not aware of any Instagram updates that should affect this, but we’re keeping an eye out and taking a look at the situation to see if anything stands out.

    If you encounter any issues yourself, please open a new support thread and we’ll be happy to help you.

    vanessa6297

    (@vanessa6297)

    2 years, 7 months ago

    @markzahra thanks for the update. So far with the settings change the feeds are loading properly.

    Plugin Author Mark Zahra

    (@markzahra)

    2 years, 7 months ago

    Great, thanks for letting us know, @vanessa6297.

Viewing 7 replies - 1 through 7 (of 7 total)
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