Support » Theme: Founder » Founder scaling issue

  • Resolved summad

    (@summad)


    Hi!

    Very strangely the website here doesn’t scale on 4K iMacs, Safari. It may have something to do with plugins, it started when I activated Infinite Scroll but even if I deactivate that plugin it stays unscalable.

    Can you please help me with that?
    best
    Peter

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Theme Author Ben Sibley

    (@bensibley)

    Hi Peter,

    Thanks for using Founder!

    Can you visit the live demo site and let me know if you see the same scaling issue? https://www.competethemes.com/founder-live-demo/

    Thread Starter summad

    (@summad)

    Hi Ben,

    No, scaling didn’t work there either. Should we look for something in the browser settings?

    best

    Theme Author Ben Sibley

    (@bensibley)

    Okay thanks for checking!

    Just want to make sure we’re on the same page regarding the scaling – Founder does have a limit in place for the width of the content. For instance, here’s how I see your site displayed on a 1920×1000 screen: http://pics.competethemes.com/ovKl. Is this the scaling issue you’re seeing or is there a different error with the display?

    Thread Starter summad

    (@summad)

    The Image link you sent doesn’t work here. Could you re-upload please?

    best

    Theme Author Ben Sibley

    (@bensibley)

    Lol why isn’t that clickable??

    Okay let’s try again:

    http://pics.competethemes.com/ovKl

    Thread Starter summad

    (@summad)

    Hey, the problem we experience is that the window doesn’t scale well. It means, when you click on the border and you drag, the wesite doesnt adjust like it usually does.
    It’s strange.

    Theme Author Ben Sibley

    (@bensibley)

    Okay thanks for the clarification.

    I’ve just tried resizing the browser window on a retina display screen with Safari, but I can’t seem to recreate the issue (video recording).

    The good news is that I think this may not be something affecting your visitors and could be local to your browser. Are you on version 11.0.2 of Safari? And do you have this same issue when viewing the site on other computers/browsers?

Viewing 7 replies - 1 through 7 (of 7 total)
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