Support » Plugin: Tickera - WordPress Event Ticketing » Forum Tickera

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  • Plugin Support Igor S.


    Hi there,

    Our forum was part of our support platform and was intended for our customers to be able to communicate with each other and us and contribute with their ideas, discuss potential solutions for specific problems, etc. However, over the years, very few forum members ever contributed and vast majority of the forum tickets were actually support requests which required our closer attention for which customers should provide us with the login credentials of their websites. Given the nature of the forums, it is pretty bad idea to share the credentials there, so most of our responses was asking customers to submit a support ticket.
    Another thing we used forum for, was providing our customers with some small, unofficial add-ons. But, we figured that this might be useful for all Tickera users (and not just premium ones) so we have moved the existing ones and started publishing new ones publicly as part of the Solutions category of our documentation. It’s been few years now since we have started doing this and based on the feedback from our customers, this was a good idea since all the solutions are now, catalogued in a way rather than scattered al across various forum topics.

    So, all in all, we have shut down our forums so we could focus entirely on providing premium customers with the premium support they deserve.

    Great idea, however I can’t find simple answers yet for some topics:
    – Change classes css input forms;
    – Remove checkout information; (That table is horrible)
    – Best Cache System to use with Tickera
    – Cancel Front End Reservation (In case of a free ticket sale, the possibility of having a page that the user can cancel through the id. To allow to enter and get the ticket)
    – Also the possibility of entering event information in the booking form (to avoid the user being confused)

    These are some things I noticed about using Tickera over 1 year and 7 months.

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