Support » Everything else WordPress » Forum threads being deleted

  • Hi,

    Not sure how to contact moderators, but a weird thing is happening on one of the plugin support forums. There is a fairly popular (100K+ users) plugin that broke in some Gutenberg related change, and the plugin has been abandoned. It’s the “Enhanced Media Library” plugin here: https://wordpress.org/plugins/enhanced-media-library/

    In searching for a fix, I was able to find one provided by a user in google’s cache of the forum. It’s pretty simple, two lines (1128 and 1129 in eml-media-views.js)to either change or remove in a .js file. But the thread with the fix had vanished.

    I then started a new thread, noted that a fix was available but that a prior thread had been deleted. I did not include the fix, but got a few private messages requesting it, so I supplied it. Others sreplied to the thread with the full fix and some information about how backbone.js is interacting here to cause the problem, and that thread was also deleted.

    Who is doing all this deleting and why? I can’t imagine any TOS has been violated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Those posts were archived and a note was sent to the poster. There were two occurrences of that. The first was someone supporting their code and not that plugin. The recent one was when someone posted a blog post for discussion.

    That forum is not a community discussion board. There are no discussion boards here on this site. That forum has one purpose only and that is to support this plugin and code.

    https://wordpress.org/plugins/enhanced-media-library/

    The topics removed were not for support that plugin. That support forum was hijacked to support a fork not available on this site. That is not appropriate and is not what the forums are for.

    If someone wants to support their fork then they can submit that as a plugin to WordPress.ORG.

    https://developer.wordpress.org/plugins/wordpress-org/planning-your-plugin/

    If they choose to host their code on Github then they can support that there. Or even their own site.

    They cannot use the support forum for the Enhanced Media Library plugin to advertise their fork. Not even an announcement, that’s not for here.

    The latest post that was archived was a blog post. It was not a support request, it was a new discussion. Again, these are not discussion boards. That is why that topic was archived and the poster was sent a note.

    That Enhanced Media Library plugin appears to be dead or at least not supported any longer. I’m sorry, but please consider replacing that plugin with something else. If you do that, don’t use that support forum for announcing or looking for a replacement.

    That’s not what that support forum is for at all.

    Thread Starter sporkme

    (@sporkme)

    I did not receive a note.

    The last poster to have his fixes deleted was not talking about a fork, he was talking about a fix for the plugin in question.

    I really do not understand what’s happening, so let me give you an example and you can tell me if it will be deleted or not. I’d like to start another thread (my last one was deleted, and without notice) and tell people that in the plugin we are discussing (Enhanced Media Library), one can regain functionality by updating or commenting out two lines of javascript. Is this or is this not acceptable?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’d like to start another thread (my last one was deleted, and without notice) and tell people that in the plugin we are discussing (Enhanced Media Library), one can regain functionality by updating or commenting out two lines of javascript. Is this or is this not acceptable?

    It’s borderline. If it goes into fork territory then the conversation will get closed.

    I get that you’re seeking support but please keep the topic on that limited scope. If others turn it into a discussion that will get it closed with this note.

    If you need support then per the forum guidelines please start your own topic.

    https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

    That’s how these forums work. Again, I am sorry that that plugin is abandoned but that’s still the support forum for that plugin only.

    Thread Starter sporkme

    (@sporkme)

    Thanks. I’ll try to cobble something together that includes a warning to people to I guess not talk about the reasoning behind the fix?

    It’s just weird, I don’t participate on the WP forums very often, never ran into anything like this anywhere else. I see providing a two-line fix as 100% in the realm of support, even if others follow-up with a discussion as to why it is or isn’t the best solution or not, etc.

    I mean there are also some total garbage threads in that forum that don’t contribute anything to using the plugin. Expected with an abandoned plugin I guess, but still, lots of noise, not much support.

    I guess maybe I should reach out to the two “fixers” and see about forking. I assume anything that meets WP standards for forking here would be seen as a valid fork: https://make.wordpress.org/plugins/2015/08/26/forks-and-copies/

    But I’m guessing if we replied to a thread there and said, “hey, we forked this as it hasn’t been touched in a year and the developer does not respond to anyone”, that breaks forum rules, correct?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I guess maybe I should reach out to the two “fixers” and see about forking. I assume anything that meets WP standards for forking here would be seen as a valid fork: https://make.wordpress.org/plugins/2015/08/26/forks-and-copies/

    That would be best.

    But I’m guessing if we replied to a thread there and said, “hey, we forked this as it hasn’t been touched in a year and the developer does not respond to anyone”, that breaks forum rules, correct?

    Yep. See why I drink so much coffee? 😉

    Again, that forum has one purpose only and that’s to support that (pretty much abandoned) plugin. It’s not for promoting or even informing anyone about anything else.

Viewing 5 replies - 1 through 5 (of 5 total)
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