Support » Plugin: IgnitionDeck Crowdfunding & Commerce » Forum Shutdown

  • ehong33234

    (@ehong33234)


    I’m very interested in your Enterprise and Lifetime plans but genuinely concerned with the mixed reviews and lack of a support ticket system or even a support forum. Is there a reason why it was shut down or did it get moved? I like what I am seeing with IgnitionDeck features but very hesitant to move forward. Hope for some reassurance here, thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ignitionwp

    (@ignitionwp)

    No worries, @ehong33234! IgnitionDeck is alive and well, we just converted our forums to read-only about a month ago to streamline our support to resolve some of the issues that people have been having with our response times.

    We’re now responding to all support requests within 1 business day on our email support channel at support@ignitionwp.com rather than the variable response time that had on the forums.

    ehong33234

    (@ehong33234)

    Thank you for the reply.

    For the Enterprise Plan, is there a way to set PAYOUT minimums for campaign managers? For example, set a limit to $100 so their campaign must reach $100 before a payout can be initiated. If this is an option, is it as easy as changing a setting in the master admin dashboard or is it a setting we need to do in Stripe/Paypal?

    Also, when will Multifondo theme be released? Currently shows “pre-order”.

    Plugin Author ignitionwp

    (@ignitionwp)

    Hi Ed, I see that we’ve got a few email threads going with you already, so I’ll just reply here for the benefit of other people who read this thread.

    Multifondo entered private beta last week, you can sign up to participate here: https://goo.gl/forms/jLKdBXO8pLDuvaUE3

    Regarding payout minimums, it’s a little more complicated than just using the administrator dashboard, unless you’re able to use the project’s funding goal instead. If you can’t use the funding goal, then you can pre-auth the payments then capture them manually once they reach your desired minimum.

Viewing 3 replies - 1 through 3 (of 3 total)
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