• Resolved moura

    (@ricardo-de-moura-coelho)


    O formulário fica com página em branco quando tento acessar pelo celular.

    As vezes, atualizando a página algumas vezes, aparece só o número da questão.

    No computador aparece e funciona.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor QuillForms

    (@quillforms)

    Oi @ricardo-de-moura-coelho ,
    O problema que você encontrou é devido ao plugin WP Rocket. Atualizamos o plug-in para a versão 1.13.0 para corrigir esse problema. Você pode atualizar por favor e nos informar?
    Obrigado

    Thread Starter moura

    (@ricardo-de-moura-coelho)

    Atualizei a versão do plugin, mas não funcionou.

    Agora fica só processando sem carregar totalmente a página.

    Plugin Contributor QuillForms

    (@quillforms)

    Você pode desativar o WP Rocket temporariamente para ver se o problema foi resolvido ou ainda existe?

    Thread Starter moura

    (@ricardo-de-moura-coelho)

    Desativei. Mas o problema persiste.

    Plugin Contributor QuillForms

    (@quillforms)

    @ricardo-de-moura-coelho,
    Você pode ir ao painel do Quill Forms e clicar na guia “System” e copiar os plugins ativos que você tem aqui?

    Thread Starter moura

    (@ricardo-de-moura-coelho)

    ### QuillForms Environment ###

    — QuillForms
    Version: 1.13.0
    Locale: pt_PT
    Upload folder: /home2/hg10km00/public_html/wp-content/uploads/QuillForms/
    Upload folder permissions: true
    Log level: info

    — QuillForms database
    Version: 1.13.0
    quillforms_themes: ✔
    quillforms_task_meta: ✔
    quillforms_log: ✔

    — Registered Addons

    — Action scheduler
    Version: 3.2.1
    Path: /home2/hg10km00/public_html/wp-content/plugins/quillforms/dependencies/libraries/action-scheduler
    Data store: ActionScheduler_DBStore

    ### WordPress Environment ###

    — WordPress
    Home URL: https://10km.com.br
    Site URL: https://10km.com.br
    Version: 6.0
    Locale: pt_PT
    Multisite: false
    Memory Limit: 40M
    GMT Offset: -3
    Timezone: America/Sao_Paulo
    Debug Mode: false
    Debug Log: false
    Script Debug Mode: false
    Cron: true
    Alternate Cron: false

    — Active Theme
    Theme: Hello Elementor
    Version: 2.5.0
    URL: https://elementor.com/hello-theme/?utm_source=wp-themes&utm_campaign=theme-uri&utm_medium=wp-dash
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash

    — Drop-in Plugins
    advanced-cache.php: advanced-cache.php

    — MU Plugins
    : ||network_activated|by :

    — Active Plugins
    Akismet Anti-Spam: 4.2.4|https://akismet.com/||by Automattic:https://automattic.com/wordpress-plugins/
    Async JavaScript: 2.21.08.31|https://autoptimize.com/||by Frank Goossens (futtta):https://autoptimize.com/
    Links offline: 1.11.16|https://pt.wordpress.org/plugins/broken-link-checker/||by WPMU DEV:https://premium.wpmudev.org/
    Check & Log Email: 1.0.6|||by WPChill:https://wpchill.com/
    Simple Custom CSS and JS: 3.40|https://wordpress.org/plugins/custom-css-js/||by SilkyPress.com:https://www.silkypress.com
    Custom Fonts: 1.3.5|http://www.wpastra.com/||by Brainstorm Force:http://www.brainstormforce.com
    Yoast Duplicate Post: 4.4|https://yoast.com/wordpress/plugins/duplicate-post/||by Enrico Battocchi e Team Yoast:https://yoast.com
    Elementor Pro: 3.6.4|https://go.elementor.com/wp-dash-wp-plugins-author-uri/||by Elementor.com:https://go.elementor.com/wp-dash-wp-plugins-author-uri/
    Elementor: 3.5.5|https://elementor.com/?utm_source=wp-plugins&utm_campaign=plugin-uri&utm_medium=wp-dash||by Elementor.com:https://elementor.com/?utm_source=wp-plugins&utm_campaign=author-uri&utm_medium=wp-dash
    FileBird Lite: 4.9.8|https://ninjateam.org/wordpress-media-library-folders/||by Ninja Team:https://ninjateam.org
    Site Kit by Google: 1.75.0|https://sitekit.withgoogle.com||by Google:https://opensource.google.com
    Head, Footer and Post Injections: 3.2.5|https://www.satollo.net/plugins/header-footer||by Stefano Lissa:https://www.satollo.net
    JetBlocks For Elementor: 1.3.0|https://crocoblock.com/plugins/jetblocks/||by Crocoblock:https://crocoblock.com/
    JetBlog For Elementor: 2.2.15|https://crocoblock.com/plugins/jetblog/||by Crocoblock:https://crocoblock.com/
    JetElements For Elementor: 2.6.2|https://crocoblock.com/plugins/jetelements/||by Crocoblock:https://crocoblock.com/
    JetMenu: 2.1.6|https://crocoblock.com/plugins/jetmenu/||by Crocoblock:https://crocoblock.com/
    Jet Plugins Wizard: 1.2.2|https://zemez.io||by Zemez:
    JetPopup: 1.5.5|https://crocoblock.com/plugins/jetpopup/||by Crocoblock:https://crocoblock.com/
    JetThemeCore: 1.2.1|https://crocoblock.com/plugins/jetthemecore/||by Crocoblock:https://crocoblock.com/
    Masks Form Fields: 1.9|https://ivanpetermann.com/masks-form-fields/||by Ivan Petermann:https://ivanpetermann.com
    Mautic Form Designer for Elementor: 2.2.1|https://www.luizeof.com.br/mautic-form-designer/||by luizeof:https://www.luizeof.com.br/
    MOD – Atualizações Automáticas: 1.1.3|https://mercadoonlinedigital.com/||by Linux Solutions:https://linuxsolutions.xyz/
    Facebook for WordPress: 3.0.6|https://www.facebook.com/business/help/881403525362441||by Facebook:https://www.facebook.com/
    Piotnet Addons For Elementor Pro: 6.4.22|https://pafe.piotnet.com/||by Piotnet Team:https://piotnet.com/
    Quill Forms: 1.13.0|https://www.quillforms.com/||by quillforms.com:http://www.quillforms.com
    Redirection: 5.2.3|https://redirection.me/||by John Godley:
    Simple CSS: 1.1.1|https://generatepress.com||by Tom Usborne:https://tomusborne.com
    Yoast SEO Premium: 18.0|https://yoa.st/2jc||by Team Yoast:https://yoa.st/2jc
    Yoast SEO: 18.1|https://yoa.st/1uj||by Team Yoast:https://yoa.st/1uk
    WP Force SSL: 1.65|https://wpforcessl.com/||by WebFactory Ltd:https://www.webfactoryltd.com/
    WP Mautic: 2.4.2|https://github.com/mautic/mautic-wordpress||by Mautic community:http://mautic.org
    ProfilePress: 3.2.14|https://profilepress.net||by ProfilePress Team:https://profilepress.net

    — Inactive Plugins
    Google Analytics Dashboard for WP (GADWP): 7.5.0|https://exactmetrics.com||by ExactMetrics:https://exactmetrics.com
    WP Rocket: 3.11.3|https://wp-rocket.me||by WP Media:https://wp-media.me

    Plugin Contributor QuillForms

    (@quillforms)

    O problema é do plugin “Async JavaScript”. Por favor, desative-o.

    Plugin Contributor QuillForms

    (@quillforms)

    Closing this after the issue had been solved.

    Thread Starter moura

    (@ricardo-de-moura-coelho)

    Desativando o plugin funcionou.

    Neste caso é a única solução? Pois estou usando este plugin no meu site.

    Plugin Contributor QuillForms

    (@quillforms)

    Vamos lançar a versão 1.14 dentro de uma semana que deve corrigir esse problema.

    O meu formulário está com o mesmo problema, fica carregando no celular e não abre, enquanto no pc funciona normalmente. Não tenho o plugin “Async JavaScript”.

    Conseguem me ajudar?

    Segue meus plugins ativos

    --- Active Plugins
    Akismet Anti-Spam: 4.2.5|https://akismet.com/||by Automattic:https://automattic.com/wordpress-plugins/
    Elementor: 3.7.0|https://elementor.com/?utm_source=wp-plugins&utm_campaign=plugin-uri&utm_medium=wp-dash||by Elementor.com:https://elementor.com/?utm_source=wp-plugins&utm_campaign=author-uri&utm_medium=wp-dash
    ElementsKit Lite: 2.6.3|https://products.wpmet.com/elementskit||by Wpmet:https://wpmet.com/
    HT Mega - Absolute Addons for Elementor Page Builder: 1.9.3|https://wphtmega.com/||by HasThemes:https://hasthemes.com/
    NitroPack: 1.5.15|https://nitropack.io/platform/wordpress||by NitroPack LLC:https://nitropack.io/
    Quill Forms Entries: 1.3.2|https://quillforms.com||by quillforms.com:https://quillforms.com
    Quill Forms GoogleSheets: 1.2.0|https://quillforms.com||by quillforms.com:https://quillforms.com
    Quill Forms: 1.16.1|https://www.quillforms.com/||by quillforms.com:http://www.quillforms.com
    Sticky Header Effects for Elementor: 1.5.3|https://stickyheadereffects.com||by Rwattner:https://stickyheadereffects.com
    WP Testimonials: 1.3.2|https://wordpress.org/plugins/testimonial-widgets/||by Trustindex.io :https://www.trustindex.io/
Viewing 11 replies - 1 through 11 (of 11 total)
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