Support » Plugin: Formstack Online Forms » Formstack Forms no longer displaying on WordPress site

  • Resolved mattalbert84


    Hello – I have an urgent problem concerning my embedding of Formstack forms on my site. They previously worked without issue and worked great – I ran the FormStack plugin update recently (not sure if this is the cause) but since then any page that had a form on it no longer displays at all. When I use the icon to embed the FormStack form into the page, as I did previously, my list of available created forms shows up and I then click insert form – it inserts the shortcode as usual – but then I try to view the page and nothing is there.

    We are asking people to submit information on 4 pages and these pages now do not even show up. No content, nothing. Please see an example page here:

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  • Chris


    Hi –

    My name is Chris Lucas – I work at Formstack. If you would like us to look into this you can submit a support request at and our support team can look into it.

    I apologize for the troubles.

    Chris Lucas

    Plugin Author brianFormstack



    My name is Brian Graham, and I also work at Formstack. I just tested our plugin on a test instance of WordPress 3.0.1 (as well as 3.4.2) and I was able to get the form to show up without any issues.

    I’m going to mark this topic as resolved for now and encourage you to use our Zendesk system ( ) to get back in touch if you’re still having issues.

    Brian Graham

    This plugin does not seem to work for me (using WordPress 3.5.2.)
    I have installed and added an API key from my formstack account but the plugin can’t connect to formstack.
    “An error has occured: It seems Formstack is unreachable.”

    I also cannot get the widget to work. It displays asking me for API key and save. every time I enter code it moves the widget out of the sidebar. I cannot get it to post at all

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