Hi @violetness26 ,
Did you open a ticket about this in our helpdesk a few minutes ago? If that was you, I just replied – but if not, then it sounds like you also have an issue with caching on your hosting.
When data does not save correctly and forms change without any input from you or your team, this kind of issue usually points to caching problems on your hosting and not an issue with Formidable Forms itself. Simply put, your server is either (1)not saving the forms correctly in the first place, (2)saving correctly but serving old data, or (3)corrupting data due to minification or database cleanup operations.
To resolve this, you can try disabling any caching plugins temporarily. Please note that plugins related to performance, optimization, and minification could display outdated data instead of loading fresh data each time, which could result in issues like this.
If you’re still facing the issue, it would be a good idea to check for any external caching services like Cloudflare or MaxCDN. You can put these services into “Developer mode” for testing purposes to see if they are causing the issue.
Additionally, it would be helpful to check if your hosting service has any caching built-in that could be causing the problem. Certain managed WordPress hosting providers like GoDaddy have a default caching system that may cause issues.
Our support team are here to help you with this, so please feel free to respond if this doesn’t resolve things, and we’ll be happy to dig in deeper.
Best,
Hi Vanessa,
After discussing this with you in our helpdesk, I can confirm this is due to WP-Engine caching, which can be quite aggressive.
The WP Engine Cache Layers Affecting your Zapier integration:
- Object Cache: Caches database queries including form actions
- Page Cache: Can cache API responses
- CDN Cache: May cache webhook endpoints
To resolve, you need to add cache exclusion rules via WP Engine support:
Please contact WP Engine support and request:
- Exclude
/frm-api/* from all caching
- Exclude
/wp-json/frm/* from all caching
- Disable object caching for
frm_form_actions post type
WP Engine Support Ticket Template:
Subject: REST API Cache Bypass for Zapier Integration
Message: We need assistance configuring our WP Engine environment to properly support Zapier webhook integration with Formidable Forms.
Required configurations:
1. Exclude these paths from ALL caching layers:
– /frm-api/*
– /wp-json/frm/*
– /wp-json/formidable/*
2. Enable Basic Authentication headers for REST API
3. Whitelist Zapier webhook IPs (if ModSecurity is enabled)
4. Ensure HTTP_AUTHORIZATION header passes through to PHP
Our site uses Formidable Forms Pro with Zapier integration and requires real-time webhook responses without caching.
