Title: Forms Not Working Last modified: August 21, 2016 --- # Forms Not Working * [Asitha](https://wordpress.org/support/users/asitha/) * (@asitha) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/) * Hi there, * I used your plugin to create a custom template for a landing page, however when I try to submit a form a number of issues occur: * On Chrome: The page doesn’t finish loading. It just is stuck there and does nothing. * On Firefox, previously it did go to the Thank You page, but it never sent out the email. Now it doesn’t even go to the thank you page. * Any help would be greatly appreciated. * [http://www.lightboxes.com/blog/industries/test/?lp-variation-id=0](http://www.lightboxes.com/blog/industries/test/?lp-variation-id=0) * [https://wordpress.org/plugins/landing-pages/](https://wordpress.org/plugins/landing-pages/) Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [David Wells](https://wordpress.org/support/users/davidwells/) * (@davidwells) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4598948) * Is there a redirect url in the form settings? * Thread Starter [Asitha](https://wordpress.org/support/users/asitha/) * (@asitha) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4598954) * Yup – I set it as [http://lightboxes.com/thank-you.php](http://lightboxes.com/thank-you.php) * [http://awesomescreenshot.com/0e72c05444](http://awesomescreenshot.com/0e72c05444) * Plugin Author [David Wells](https://wordpress.org/support/users/davidwells/) * (@davidwells) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599004) * Is your server on PHP 5.3+ ? If not, you need to upgrade to latest version of PHP. Check PHP version with [http://wordpress.org/plugins/health-check/](http://wordpress.org/plugins/health-check/) * Otherwise this sounds like a plugin/theme conflict. * **To test for a theme conflict: 1. Activate default Twenty Ten, Eleven, Twelve, or Thirteen theme 2. Check to see if the issue still occurs 3. If the issue does not occur after having activated the default “Twenty” theme, your theme is causing a conflict with landing pages. * **To test for a plugin conflict:** 1. Deactivate ALL plugins 2. Activate Landing Pages 3. Check to see if the issue occurs * If the issue does not occur, one (or more) of your plugins is causing a conflict with Landing Pages. * **To determine which plugin(s) is causing the conflict, follow these steps:** 1. Activate each plugin one by one 2. Check to see if the issue occurs after each plugin is activated * Thread Starter [Asitha](https://wordpress.org/support/users/asitha/) * (@asitha) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599040) * Hey, * Thanks for your help on this. I’ve done all the steps above and still can’t seem to get it working. * I switched to the Twenty Thirteen Theme, deactivated all plugins except for Landing Pages and still I can’t seem to get the form to redirect to the proper thank you page. * Thread Starter [Asitha](https://wordpress.org/support/users/asitha/) * (@asitha) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599041) * Duplicate post. * Plugin Author [David Wells](https://wordpress.org/support/users/davidwells/) * (@davidwells) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599125) * Test if your server has wp_mail enabled [http://wordpress.org/plugins/check-email/](http://wordpress.org/plugins/check-email/) * Also check if there are javascript errors on the form edit screen like [http://www.youtube.com/watch?v=x19VOytW9DM](http://www.youtube.com/watch?v=x19VOytW9DM) * Thread Starter [Asitha](https://wordpress.org/support/users/asitha/) * (@asitha) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599140) * Done the test for email, and it worked fine – I even received the test email. * Yesterday I did notice the javascript errors, but they were caused by my adblocker– once I disabled that, there were no more errors. * Plugin Author [David Wells](https://wordpress.org/support/users/davidwells/) * (@davidwells) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599142) * Are you running the latest version of landing pages and leads? * Delete both plugins and reinstall. * Next step would be turning on WP_debug to see what errors are being thrown * Thread Starter [Asitha](https://wordpress.org/support/users/asitha/) * (@asitha) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599144) * I uninstalled and reinstalled the plugins yesterday as well, to no avail. * I turned on wp_debug, and it still just shows a blank page. * [http://www.lightboxes.com/blog/industries/casinos-2/?lp-variation-id=0](http://www.lightboxes.com/blog/industries/casinos-2/?lp-variation-id=0) * Plugin Author [David Wells](https://wordpress.org/support/users/davidwells/) * (@davidwells) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599145) * WP_DEBUG true would have to throw errors. If its not then its a runtime issue with the PHP on your server timing out. * Increase the memory on the php [http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP](http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP) * Thread Starter [Asitha](https://wordpress.org/support/users/asitha/) * (@asitha) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599146) * I checked my PHP.ini file, and its memory_limit was set to 64M. I also added define( ‘WP_MEMORY_LIMIT’, ’96M’ ); to my wp-config.php file and still the same issue. * I tried to use a default template, and still having the same problem. * Plugin Author [David Wells](https://wordpress.org/support/users/davidwells/) * (@davidwells) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599148) * You will need to email me FTP and wordpress admin credentials to david at inbound now dot com * I can’t reproduce this here * Thread Starter [Asitha](https://wordpress.org/support/users/asitha/) * (@asitha) * [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599149) * Sent. Thanks for your help so far! I appreciate it. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Forms Not Working’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/landing-pages_88766e.svg) * [WordPress Landing Pages](https://wordpress.org/plugins/landing-pages/) * [Frequently Asked Questions](https://wordpress.org/plugins/landing-pages/#faq) * [Support Threads](https://wordpress.org/support/plugin/landing-pages/) * [Active Topics](https://wordpress.org/support/plugin/landing-pages/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/landing-pages/unresolved/) * [Reviews](https://wordpress.org/support/plugin/landing-pages/reviews/) * 13 replies * 2 participants * Last reply from: [Asitha](https://wordpress.org/support/users/asitha/) * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/forms-not-working-6/#post-4599149) * Status: not resolved