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Forms Not Working (13 posts)

  1. Asitha
    Member
    Posted 1 year ago #

    Hi there,

    I used your plugin to create a custom template for a landing page, however when I try to submit a form a number of issues occur:

    On Chrome: The page doesn't finish loading. It just is stuck there and does nothing.

    On Firefox, previously it did go to the Thank You page, but it never sent out the email. Now it doesn't even go to the thank you page.

    Any help would be greatly appreciated.

    http://www.lightboxes.com/blog/industries/test/?lp-variation-id=0

    https://wordpress.org/plugins/landing-pages/

  2. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Is there a redirect url in the form settings?

  3. Asitha
    Member
    Posted 1 year ago #

  4. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Is your server on PHP 5.3+ ? If not, you need to upgrade to latest version of PHP. Check PHP version with http://wordpress.org/plugins/health-check/

    Otherwise this sounds like a plugin/theme conflict.

    To test for a theme conflict:

    1. Activate default Twenty Ten, Eleven, Twelve, or Thirteen theme
    2. Check to see if the issue still occurs
    3. If the issue does not occur after having activated the default "Twenty" theme, your theme is causing a conflict with landing pages.

    To test for a plugin conflict:

    1. Deactivate ALL plugins
    2. Activate Landing Pages
    3. Check to see if the issue occurs

    If the issue does not occur, one (or more) of your plugins is causing a conflict with Landing Pages.

    To determine which plugin(s) is causing the conflict, follow these steps:

    1. Activate each plugin one by one
    2. Check to see if the issue occurs after each plugin is activated
  5. Asitha
    Member
    Posted 1 year ago #

    Hey,

    Thanks for your help on this. I've done all the steps above and still can't seem to get it working.

    I switched to the Twenty Thirteen Theme, deactivated all plugins except for Landing Pages and still I can't seem to get the form to redirect to the proper thank you page.

  6. Asitha
    Member
    Posted 1 year ago #

    Duplicate post.

  7. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Test if your server has wp_mail enabled http://wordpress.org/plugins/check-email/

    Also check if there are javascript errors on the form edit screen like http://www.youtube.com/watch?v=x19VOytW9DM

  8. Asitha
    Member
    Posted 1 year ago #

    Done the test for email, and it worked fine - I even received the test email.

    Yesterday I did notice the javascript errors, but they were caused by my adblocker - once I disabled that, there were no more errors.

  9. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Are you running the latest version of landing pages and leads?

    Delete both plugins and reinstall.

    Next step would be turning on WP_debug to see what errors are being thrown

  10. Asitha
    Member
    Posted 1 year ago #

    I uninstalled and reinstalled the plugins yesterday as well, to no avail.

    I turned on wp_debug, and it still just shows a blank page.

    http://www.lightboxes.com/blog/industries/casinos-2/?lp-variation-id=0

  11. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    WP_DEBUG true would have to throw errors. If its not then its a runtime issue with the PHP on your server timing out.

    Increase the memory on the php http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

  12. Asitha
    Member
    Posted 1 year ago #

    I checked my PHP.ini file, and its memory_limit was set to 64M. I also added define( 'WP_MEMORY_LIMIT', '96M' ); to my wp-config.php file and still the same issue.

    I tried to use a default template, and still having the same problem.

  13. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    You will need to email me FTP and wordpress admin credentials to david at inbound now dot com

    I can't reproduce this here

  14. Asitha
    Member
    Posted 1 year ago #

    Sent. Thanks for your help so far! I appreciate it.

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