Title: Forms Hanging
Last modified: December 26, 2019

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# Forms Hanging

 *  Resolved [mlebo1027](https://wordpress.org/support/users/mlebo1027/)
 * (@mlebo1027)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/forms-hanging-3/)
 * Hi,
 * We are receiving reports of forms hanging on submit across various form plugins(
   Elementor Pro, Piotnet to name a few) on both simple and complex forms. Could
   there be a configuration error in our Easy WP SMTP settings? The forms hang on
   submit for several minutes.
 * The issue seems to be intermittent and I can’t replicate it. Any ideas?
 * Side note: I just updated to the latest version of the plugin as well.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fforms-hanging-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/forms-hanging-3/#post-12271919)
 * Hi,
 * This could be a cache issue? Or maybe a plugin conflict? Also, activate debug
   mode and check the log files next time it happens again.
 * Our plugin is only a bridge between your site and your server.
 * Regards
 *  Thread Starter [mlebo1027](https://wordpress.org/support/users/mlebo1027/)
 * (@mlebo1027)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/forms-hanging-3/#post-12271999)
 * [@mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Thanks for your reply. That makes sense about the bridge. When you say debug 
   mode, do you mean debug mode in Easy WP SMTP?
 * Unfortunately, I am having a tremendously hard time replicating the error which
   makes it near impossible to troubleshoot.
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/forms-hanging-3/#post-12272028)
 * Hi,
 * > When you say debug mode, do you mean debug mode in Easy WP SMTP?
 * Yes
 * > Unfortunately, I am having a tremendously hard time replicating the error which
   > makes it near impossible to troubleshoot.
 * Activating debug mode will allow you to check the log file when it happens again,
   whether it be tomorrow or next month or in 6 months time.
 * I really don’t think this issue is related to our plugin. Intermittent issues
   like this can only mean a server or cache issue.
 * Kind regards
 *  Thread Starter [mlebo1027](https://wordpress.org/support/users/mlebo1027/)
 * (@mlebo1027)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/forms-hanging-3/#post-12272062)
 * [@mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Thank you for your reply. I didn’t necessarily think it was the case that it 
   was your plugin but figured I’d ask to try to eliminate possible trouble spots.
 * I may have figured out the issue, but not sure. Some of the links to the form
   in question had [https://www](https://www). as the prefix instead of just [https://](https://wordpress.org/support/topic/forms-hanging-3/?output_format=md).
 * I sent a user reporting the issue the direct link and it worked, but I’m not 
   convinced that is the problem.
 * But thank you for clarifying that it could be a server or cache issue.
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/forms-hanging-3/#post-12272074)
 * No problem 😉
 * Once you find a solution, please let me know. I am curious to know what was the
   issue.
 * Kind regards
 *  Thread Starter [mlebo1027](https://wordpress.org/support/users/mlebo1027/)
 * (@mlebo1027)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/forms-hanging-3/#post-12286440)
 * [@mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * I wanted to follow-up with you. After further testing, we discovered the www.
   variation of the link was producing a 403 server error. We made some changes 
   to our CDN to accommodate this and replaced any instances of the www. link where
   we shared the form. So I think we are in good shape now.
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/forms-hanging-3/#post-12287601)
 * I am glad to know and thank you for sharing this with me.
 * Kind regards

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Forms Hanging’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/forms-hanging-3/#post-12287601)
 * Status: resolved