Title: Forms get stuck
Last modified: August 1, 2017

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# Forms get stuck

 *  Resolved [dekruyff](https://wordpress.org/support/users/dekruyff/)
 * (@dekruyff)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/forms-get-stuck/)
 * Today a customer noticed he could not submit a subscription form on my site. 
   The contents of this form are supposed to be stored in a Google sheet and that
   used to work fine. I tried to reproduce what the customer experiences and indeed,
   form is not submitted. The progress wheel keeps spinning infinitely, he had waited
   for 20 minutes!
 * Once I disabled the Google Sheets Connector, everything worked fine again.
    After
   that I enabled the plugin again, and it keeps working fine.
 * To prevent this from happening again, what could have gone wrong?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [dekruyff](https://wordpress.org/support/users/dekruyff/)
 * (@dekruyff)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/forms-get-stuck/#post-9372281)
 * Today again a customer complaining about a form that gets stuck. So the disable/
   enable trick only worked very temporarily. Now I have disabled the plugin, until
   we know what causes this problem.
 * Hope you can help me with this.
 *  Plugin Author [WesternDeal](https://wordpress.org/support/users/westerndeal/)
 * (@westerndeal)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/forms-get-stuck/#post-9372337)
 * Hi,
    Can you please send me the log, which is under Contact Form7 –> GoogleSheet(
   View LOG)
 * So that based on that log errors, i can help you to sort out,
 * Thanks & Regards
    Abdullah WesternDeal
 *  Thread Starter [dekruyff](https://wordpress.org/support/users/dekruyff/)
 * (@dekruyff)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/forms-get-stuck/#post-9372398)
 * To view the log, I enabled the plugin again.
    The log is empty. Tried to submit
   forms, works again. The log stays empty. But you can imagine that I expect the
   problem to come back again. So I disabled the plugin, because customers complained
   two days in a row.
 *  Thread Starter [dekruyff](https://wordpress.org/support/users/dekruyff/)
 * (@dekruyff)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/forms-get-stuck/#post-9376832)
 * Sorry guys, I guess it has nothing to do with this plugin. Today even with the
   plugin disabled, a customer ran into the same problem. Maybe it has to do with
   the caching plugin, as when I flushed the cache, it worked again.
 * So for here, case closed!
 *  [patrickahmed123](https://wordpress.org/support/users/patrickahmed123/)
 * (@patrickahmed123)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/forms-get-stuck/#post-9531116)
 * I have the same issue my form is delayed about 5 seconds which means people are
   sending the form multiple times, i have disabled the plugin which then makes 
   it run smooth, i look in the log but is empty ps very nice plugin.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Forms get stuck’ is closed to new replies.

 * ![](https://ps.w.org/cf7-google-sheets-connector/assets/icon-128x128.gif?rev=
   3232650)
 * [GSheetConnector for CF7 – Connect Contact Form 7 to Google Sheets and Send Form Submissions in Real Time](https://wordpress.org/plugins/cf7-google-sheets-connector/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cf7-google-sheets-connector/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cf7-google-sheets-connector/)
 * [Active Topics](https://wordpress.org/support/plugin/cf7-google-sheets-connector/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cf7-google-sheets-connector/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cf7-google-sheets-connector/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [patrickahmed123](https://wordpress.org/support/users/patrickahmed123/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/forms-get-stuck/#post-9531116)
 * Status: resolved