Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Forms are not visible they keep loading

  • Resolved sinisterm6

    (@sinisterm6)


    Hello, I just installed GiveWP and the forms are not displaying. It keeps showing the loading animation without ever displaying the form.
    I waited for a couple of hours but it just kept loading. What could have gone wrong?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @sinisterm6.

    ​Glad you reached out. I can help you with that.

    Issues like this usually occur when there is a code conflict between plugins/themes and GiveWP, or when there is something preventing GiveWP’s scripts from loading properly. Sometimes, even cache can play a role here.

    In this case, let’s make sure we address each of them to see if we can get you up and running.

    1. Code conflict
    In this case, I suggest you follow our troubleshooting tutorials using Health Check. It allows you to isolate plugins and change themes for administrator, while the frontend still runs the live version of the website. You can see the documentation here:
    https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/
    https://givewp.com/documentation/resources/how-to-troubleshoot-your-website-like-a-wordpress-support-engineer/

    2. Cache
    If you’re not familiar with caching, it’s a method of saving server resources by storing copies of a page or site, so that the next visitor’s visit doesn’t trigger a call to the server at all, they just get the copy that was saved.

    We put together this deep dive into what caching is and how it can cause problems: https://givewp.com/documentation/resources/caching/

    Caching works really well for speeding up sites, but when a saved copy of the site has sensitive information in it (like donor info) it’s important that GiveWP not share that with the next visitor.

    If GiveWP is not convinced that the browser requesting the data is the correct one, it defaults to not showing the data.

    In order to verify that my hypothesis is right here, we need to exclude any asset loaded by GiveWP from the cache.

    Caching is handled differently on various sites and web hosts, and most of them allow for excluding specific URLs or parts of URLs from caching. At the very least, you should exclude the following slugs from caching:
    /donations/
    /donation-confirmation/
    /donor-dashboard/

    Also, the following query strings:
    give-embed=donor-dashboard
    giveDonationFormInIframe=1

    Your host or the caching plugin/solution you are using can help with that. Some of them may require what’s called a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.

    You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.

    While fine-tuning cache falls outside the scope of the support we’re able to provide, your success with online donations is our number one priority, and we’re happy to provide any tips.

    ​Please let us know if you have further questions or need additional assistance!

    lancewo

    (@lanceorndorff)

    Is there someone we can pay to figure this out? I just invested $350 and all morning to set this up only to have it not work. Same problem as original question, page has loading icon and no load. Using Colibri. Is that the problem?

    Thread Starter sinisterm6

    (@sinisterm6)

    I down graded the plugin and it seems to work now. I will still try implementing the solutions you suggested. Thanks for your support @matheusfd

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @sinisterm6.

    That’s good. Feel free to message us if you need further assistance.

    Have a great day! 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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