Hello @d7fox7vr ,
I’m sorry about this issue.
I can see that there is a JS error coming from smartsender in the browser console. Errors like that affect other scripts. If you have a smartsender plugin I suggest disabling it and see if the forms will start working again.
kind regards,
Kasia
Thread Starter
Ed777
(@d7fox7vr)
@wpmudev-support2 Smartsender does not work through a plugin, smartsender works through a script. I removed the script to test the work of the forms. Forms are not displayed.
Hi @d7fox7vr
I see the Form HTML and scripts are loading https://monosnap.com/file/AjKIDLxGWQ8QCeEaSJYzkKG8VIUX5x
But it isn’t adding entire HTML to render the form.
Could you please try:
Disable your caching plugin
Make the form load from Ajax on Forminator > Form > Behaviour.
In case none of that help, create a full backup or staging website https://wordpress.org/plugins/wp-staging/
Once done, run a full plugin conflict test following this flow:
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
Let us know the result you got.
Best Regards
Patrick Freitas
Hi @d7fox7vr
I hope you are doing well and safe!
We haven’t heard from you in a while, I’ll mark this thread as resolved.
Feel free to let us know if you have any additional questions or problems.
Best Regards
Patrick Freitas
Thread Starter
Ed777
(@d7fox7vr)
The forms started working, but not quite correctly. For example, in this form, there should be an image near the text, now it is not there. I added the code that you gave me through the styles. Now there are no pictures. Why?
form
http://prntscr.com/1h3jr8g
Hi @d7fox7vr
Could you please export your form and share it using Google drive?
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export
Best Regards
Patrick Freitas
hello @d7fox7vr ,
We haven’t heard from you for a while now, so it looks like you no longer need our assistance.
Please feel free to re-open this ticket if needed.
kind regards,
Kasia
