Support » Plugin: Forminator - Contact Form, Payment Form & Custom Form Builder » Forminator Stops Submitting Consistently

  • Resolved smack7s

    (@smack7s)


    Hi There,

    I have a form that stops submitting every single time there’s an update out for Forminator. I’m trying to convince my client that it’s a good idea to pay for this plugin, but it’s a really hard sell when the plugin stops working once every two weeks. I am not caching this particular page.

    Thank you in advance!!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi smack7s

    I hope you are doing good today.

    I fill form data and I was able to send it with the end message:

    Thank you for contacting us, we will be in touch shortly.

    By “stops submitting every single time there’s an update out for Forminator” you mean you cannot see submissions in the dashboard or email notifications are not going through?

    Kind Regards,
    Kris

    Thread Starter smack7s

    (@smack7s)

    Hi Kris,

    Thank you for getting back to me! I’m good, and I hope you are good, too!!

    Any time there are Forminator updates, the form stops submitting, meaning that the form just spins and spins for customers after hitting the submit button. I haven’t been able to reproduce this to give you an error code from the console, but it usually coincides with a Forminator update. No one has mentioned an error, so I don’t think the form itself is throwing an error.

    Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hi @smack7s,

    I have checked your form and I could actually see that it has some errors in the console, including some report about the captcha as well.
    https://i.imgur.com/0lxuhZj.png
    And while the form worked for me, it’s possible that combination of these errors and some caching or browser settings of your clients is triggering the issue and stopping the form from being submitted.

    Could you try disabling file minification for this page and see if the issue is gone after that?

    Double check captcha settings and make sure that API keys are correctly entered.

    Check if you can resolve other console errors because if there’s one script broken on the page it can stop others from working properly as well and that can be what’s stopping the submission.

    Cheers,
    Predrag

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @smack7s

    I hope you are doing well and safe!

    We haven’t heard from you in a while, I’ll mark this thread as resolved.

    Feel free to let us know if you have any additional question or problem.

    Best Regards
    Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)
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