Support » Plugin: Forminator Payment, Quiz and Contact Form Plugin » Forminator Quiz Social Media Sharing Featuring Not Working

  • Resolved smartdarkart

    (@smartdarkart)


    WP Dashboard > Forminator > Quizzes > Edit > Navigate > Behaviour > Social Sharing
    Set to Enable
    Social Media Platforms checked: Facebook, Twitter
    No SmartCrawl set up

    Upon completion of the quiz, I can see the quiz results (with an image weirdly squashed (resized image to fit a square frame)). But that’s all. No social sharing icons that were created by Forminator.

    It doesn’t show up on any browsers I’ve tried (Safari, Firefox, Chrome). I saw that there was a fix for this a few updates ago (1.7.1), but I cannot see it.

    Any help would be greatly appreciated, thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Nastia – WPMU DEV Support

    (@wpmudev-support9)

    Hello @smartdarkart,

    Trust you’re doing well!

    I apologize for a late reply in this thread. I’ve completed a quiz on your site and the Socia Icons are showing up on a page. Please see the screenshot:
    https://monosnap.com/file/sWvs4PWdT8EMwvUAxE96BJJ6ewU7L1

    Same for the image, the image is proportionally resized to fit the container.

    Would you please try clearing browser caching and let us know if the issue still persist? Please see here how:
    https://refreshyourcache.com/en/cache/

    If the issue is still there, please share with us a screenshot from your end.

    Please advise,

    Kind regards,
    Nastia

    Thanks for your reply.
    If you try it again, I believe you will not see those icons—I forgot to take off a temporary but not very helpful fix:

    Those are not the Forminator-generated social sharing icons. I was trying to find a workaround since the Forminator ones didn’t show up, but I forgot to turn them back off so you could see the problem. My bad. The icons seen on your screenshot came from Dashboard > Settings > Sharing > Sharing Settings > Enabled Services. I just turned those off again, and the Forminator-generated icons are not there.

    Here is what I saw after I turned off global sharing:
    https://skodrinks.com/wp-content/uploads/2019/09/Screen-Shot-2019-09-15-at-3.34.52-PM.png

    With regards to resizing to fit the container, I agree that it is (and should be) resized, but I do not see proportional resizing (see screenshot), and I guess that was my suggestion—that it would be nice to have it resize proportionally. It seems to resize decently proportionally when it goes to mobile view, but doesn’t on device/desktop.

    Thank you kindly for responding, and I look forward to your further input!

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @smartdarkart

    Can you please try to disable the Social Sharing option in the Forminator settings page, re-enable it and update/save the quiz settings once more?
    Then check in the frontend page, if social sharing buttons are getting displayed.
    Looking forward to your results!

    About the resized image, I don’t see any broken proportions now, did you resolve that? Please advise!

    Thank you,
    Dimitris

    Hello,

    I did disable the Social Sharing option on the quiz settings, and the social sharing links now appear in all three browsers. Yay! (I tried that in the past to no avail. Did you change something on your end?)

    However, none of them seem to share the quiz results properly for Facebook. But really it appears that the problem may be that the link generated https://skodrinks.com/quiz/entries/___ <— entry here doesn’t load and redirects to a blog post instead for some reason.

    On the Twitter sharing, it at least generates the quiz result:

    I got Medieval Europe on Quiz Result: You’re Traveling to— quiz! https://skodrinks.com/quiz/entries/108/

    But on the Facebook sharing, it generates the following text:
    skodrinks.com
    Unpasteurized — What Does It Really Mean? – Skó Drinks – A Taste of Authentiquity™, which link leads to that respective blog post page.

    The resized image seems to be proportionally resizing in Safari and Chrome now, but still does not in Firefox.

    I can send pics if requested.

    Thanks,
    Sasha

    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @smartdarkart ,

    But on the Facebook sharing, it generates the following text:
    skodrinks.com
    Unpasteurized — What Does It Really Mean? – Skó Drinks – A Taste of Authentiquity™, which link leads to that respective blog post page.

    I’m afraid that this is a bug – we have already reported it to the plugin developers and they will be working on fixing it.

    The resized image seems to be proportionally resizing in Safari and Chrome now, but still does not in Firefox.

    Oh, I can see the issue 🙁 I will report this to the Forminator team to get a fix for it.

    kind regards,
    Kasia

    Thanks! I look forward to the fixes!

Viewing 6 replies - 1 through 6 (of 6 total)
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