Hi @fenix71
Sorry to hear you are having this issue.
I was able to replicate the problem on your website.
Could you please export the form and we can take a closer look?
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export
Upload it to Google drive and share the link.
Best Regards
Patrick Freitas
no news? I got an hard bug?
Hi Patrick,
I’m a bit worried that the issue is so big that I got no answer back…
Hi @fenix71,
These forums offer free support and as much as we would like to answer to everyone in matter of minutes that is simply not possible so we would appreciate your patience and to follow the forum rules about bumping your tickets.
If you need instant support you can get live-chat support by getting a membership on our wpmudev.com site.
I have tested your form and the payment worked fine on my test site, you can see how it behaves for me here:
https://www.dropbox.com/s/7drckve01ao5nw4/xyhjkiuIt3.mp4?dl=0
So I’m afraid that we’re not dealing with a bug but rather something specific on your installation that is causing the issue.
You mentioned that you performed a conflict test, did you made sure that all other plugins are deactivated and that default WP theme like TwentyTwentyOne is used?
Can you double check your PayPal settings in Forminator and ensure that you have correct details entered for your live and sandbox accounts?
Can you also ensure with your host that there’s nothing blocking communication with PayPal?
Cheers,
Predrag
Hi Pedrag, thank for your answer I solved the issue and would like to explain how.
1)I’ve migrated my wordpress site with “all in one wp migration” from development to production.
2)I noticed that the issue was in both environments at the start but then started working in development.
3)The differences between dev and prod were in Prod that has the domain hosted elsewhere.
4)in development I’ve the two “rendering” options ticket that I’vent in production :
Load form using AJAX
Enable Prevent page caching on form pages
5)I ticked them but still not working.
6)I migrated the domain to the same hoster, still not working.
7)I was desperate and removed forminator plugin from prod and then reinstalled it.
Tadah it happened the magic…migrating the website have corrupted something and now Forminator is working flawlessly.
Thank you for your time and I’ll hope it could help somebody with the same issues.
Hi @fenix71
Thank you for the update.
We are happy to hear you found the issue.
I am marking this ticket as resolved, feel free to ping us any time you need.
Best Regards
Patrick Freitas
