Title: Formidable Forms support policy
Last modified: May 16, 2018

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# Formidable Forms support policy

 *  Plugin Author [Steph Wells](https://wordpress.org/support/users/sswells/)
 * (@sswells)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/formidable-forms-support-policy/)
 * Thanks for using Formidable Forms. With the unending list of systems Formidable
   can help you build, you may have some questions or suggestions for our team. 
   Please help us by going through the following recommendations.
 * **Start with the docs**. We have spent a lot of time working on our docs, and
   adding answers to new questions as they come up. Chances are good that you’ll
   get an immediate answer in our [Formidable form tutorials](https://formidableforms.com/knowledgebase/).
 * **Are you a Formidable Forms license holder?** Please [open a help desk ticket](https://formidableforms.com/support/)
   in order for our team to best and most quickly assist you. This way, our world-
   wide support team will be available to help you. Not sure what to expect? Learn
   more about our [support policies](https://formidableforms.com/knowledgebase/support-2/).
 * **Looking for help from the community?** We have an awesome group that pitches
   in to help each other out. If you have a question that isn’t covered by our support,
   the [Formidable Forms community](https://community.formidableforms.com/) is a
   great resource.
 * If you have a question about the free form builder, include a link to your form
   with your post. If you are reporting a bug, the first thing you should do is 
   [check for a plugin/theme conflict](https://formidableforms.com/knowledgebase/what-plugins-are-known-to-cause-conflicts/#kb-how-to-find-a-conflict).
   If the issue continues, create a new topic here.
 * We usually respond here within 7 days. If you need faster help, you can [create a free account](https://formidableforms.com/new-topic/)
   on [formidableforms.com](https://formidableforms.com/) or [purchase a forms license](https://formidableforms.com/pricing/)
   and open a new ticket.
 * Please open a new topic with your questions and _do not reply here_.
 * Thanks for using Formidable Forms! Let us know how we can help.

The topic ‘Formidable Forms support policy’ is closed to new replies.

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 * [Formidable Forms - Contact Form Plugin, Survey, Quiz, Payment, Calculator Form & Custom Form Builder](https://wordpress.org/plugins/formidable/)
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 * 0 replies
 * 1 participant
 * Last reply from: [Steph Wells](https://wordpress.org/support/users/sswells/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/formidable-forms-support-policy/)
 * Status: not a support question