Former Web Designer Vanished with wp-admin info (2 posts)

  1. bevtay
    Posted 3 years ago #

    Hey, I've never used WP before, but I had a relatively panicked friend of my boss contact me the other day. My boss's friend's former web designer vanished with all the login information for the WP Admin account. I have the hosting and domain information. Unfortunately, since the designer built and updated the site in WP I need that information to make the changes my boss's buddy needs. That’s the only information I have no access to. Is there anything at all I can do about this?

    I have access to the backup files hosted on the server, and I downloaded the most recent one. I assume if I must, I can create a new WP Admin account all together, and then load the backups? All the images, videos, etc. are safely on the server and backed up, I’m just praying I don’t have to rebuild his entire site to house the content. Any help or anyone I could contact for guidance would be greatly appreciated.

  2. Clayton James
    Posted 3 years ago #

    If you can log into the hosting account, you should be able to use the database management tools in the control panel (usually phpMyAdmin) to change the default admin account info. There are a couple of different methods listed in this article for resetting the admin info Resetting Your Password

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