Formatting showing as source code in emails

  • RDL McKelvey

    (@rz-tts)


    4 years, 4 months ago

    For example, this is the way the email is displaying in Outlook:

    <p>Welcome to your <a href="https:redacted">KRS Storefront</a>!</p>
<p>First things first: How do you log in? To begin, you'll need to create a password by visiting this link:</p>

    Suggestion?

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Kuba Mikita

    (@kubitomakita)

    4 years, 4 months ago

    Hi,

    you should enable in Notification -> Settings -> Carriers -> Email the HTML email type. This will allow Outlook to render the tags properly.

    Thread Starter RDL McKelvey

    (@rz-tts)

    4 years, 2 months ago

    Hi, Kuba,

    I finally came back to this issue and tried the fix. It did not work.

    Under Notifications -> Settings -> Carriers:
    “Enable Email Carrier”: Checked
    “Message Type”: “HTML”
    “Unfiltered HTML”: Unchecked
    “From Name”: Blank
    “From Email”: Blank
    “Allow to configure email headers”: checked

    Saved changes. Created a new user. Email received in GMail and Outlook. Both emails are still showing HTML code instead of the rendered email.

    Help?

    Plugin Author Kuba Mikita

    (@kubitomakita)

    4 years, 1 month ago

    Can you try checking the Unfiltered HTML in the settings? If this won’t help, probably some other plugin or your SMTP server treats the email as a plain text.

Viewing 3 replies - 1 through 3 (of 3 total)
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