Title: Formatting errors Last modified: June 22, 2022 --- # Formatting errors * Resolved [tashaagruso](https://wordpress.org/support/users/tashaagruso/) * (@tashaagruso) * [3 years, 10 months ago](https://wordpress.org/support/topic/formatting-errors-2/) * The formatting for my Google web stories are perfect in the WordPress dashboard and when I preview them. But it’s completely messed up once they are published. This isn’t the first time this has happened. It’s beyond frustrating. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fformatting-errors-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [3 years, 10 months ago](https://wordpress.org/support/topic/formatting-errors-2/#post-15761090) * Hi [@tashaagruso](https://wordpress.org/support/users/tashaagruso/) Thanks for getting in touch and sorry to hear you’re having formatting issues with your stories. To help with this please could you share some further information: 1. Your [Site Health information](https://imgur.com/Rtkmsba). You can share [privately](https://docs.google.com/forms/d/e/1FAIpQLSd-AeFLOIJd4NLYz7EDUa9vMfzZIoT5Bn1leV3dL2CM_B1C6Q/viewform) if you prefer. 2. Could you share any screenshots or recordings of how this looks for you in your editor so I can compare with the live story? You can use services such as [Imgur](https://imgur.com/) and [Loom](https://loom.com) to do this and share here. 3. Is this happening on all stories or only on particular ones? And does it happen when using specific features in the editor? * Thread Starter [tashaagruso](https://wordpress.org/support/users/tashaagruso/) * (@tashaagruso) * [3 years, 10 months ago](https://wordpress.org/support/topic/formatting-errors-2/#post-15761382) * I’ve submitted all the requested info privately. * [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [3 years, 10 months ago](https://wordpress.org/support/topic/formatting-errors-2/#post-15761399) * [@tashaagruso](https://wordpress.org/support/users/tashaagruso/) Thank you for submitting. It doesn’t appear that you copied and pasted in the [Site Health Information](https://imgur.com/Rtkmsba) section to the form where it is requested. * Could you please try this once more so that I can see everything. Thanks a lot for the recording also that’s great. * Thread Starter [tashaagruso](https://wordpress.org/support/users/tashaagruso/) * (@tashaagruso) * [3 years, 10 months ago](https://wordpress.org/support/topic/formatting-errors-2/#post-15761414) * I did copy and paste it in the form. Not sure why it didn’t go through. Here is that info: * ``` ### wp-core ### version: 5.8.3 site_language: en_US user_language: en_US timezone: America/New_York permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 10 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/nginx/domains/designertrapped.com/public wordpress_size: 982.12 MB (1029823199 bytes) uploads_path: /home/nginx/domains/designertrapped.com/public/wp-content/uploads uploads_size: 9.09 GB (9757457633 bytes) themes_path: /home/nginx/domains/designertrapped.com/public/wp-content/themes themes_size: 36.95 MB (38747239 bytes) plugins_path: /home/nginx/domains/designertrapped.com/public/wp-content/plugins plugins_size: 153.07 MB (160509810 bytes) database_size: 1.04 GB (1120394863 bytes) total_size: 11.28 GB (12106932744 bytes) ### wp-dropins (1) ### advanced-cache.php: true ### wp-active-theme ### name: Showit (showit) version: 1.0 author: Showit, Inc author_website: https://showit.co/ parent_theme: none theme_features: core-block-patterns, post-thumbnails, widgets, widgets-block-editor, title-tag, automatic-feed-links, custom-header, custom-background, responsive-embeds, infinite-scroll, editor-style theme_path: /home/nginx/domains/designertrapped.com/public/wp-content/themes/showit auto_update: Disabled ### wp-themes-inactive (5) ### Charlotte: version: 1.0.0, author: 17th Avenue, Auto-updates disabled Genesis: version: 3.3.3, author: StudioPress, Auto-updates disabled Captivating Theme: version: 1.0.0, author: Restored 316 Designs // Lauren Gaige, Auto-updates disabled Darling Theme: version: 1.0.2, author: Restored 316 Designs, Auto-updates disabled Twenty Twenty-Two: version: 1.2, author: the WordPress team, Auto-updates disabled ### wp-mu-plugins (1) ### adthrive-mu.php: author: (undefined), version: (undefined) ### wp-plugins-active (51) ### Ad Inserter: version: 2.7.15, author: Igor Funa, Auto-updates 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23:32:10, tags: [code-snippets-plugin] snippet-6: name: Custom Body Class, scope: front-end, modified: 2021-08-11 23:33:02 ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1692 imagemagick_version: ImageMagick 6.9.12-14 Q16 x86_64 2021-05-31 https://imagemagick.org imagick_version: 3.4.4 file_uploads: File uploads is turned off post_max_size: 320M upload_max_filesize: 320M max_effective_size: 320 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 12 GB imagick::RESOURCETYPE_DISK: 9.2233720368548E+18 imagick::RESOURCETYPE_FILE: 196608 imagick::RESOURCETYPE_MAP: 12 GB imagick::RESOURCETYPE_MEMORY: 6 GB imagick::RESOURCETYPE_THREAD: 6 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, 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VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: 9.25 ### wp-server ### server_architecture: Linux 3.10.0-1160.21.1.vz7.174.13 x86_64 httpd_software: nginx/1.21.0 php_version: 7.4.20 64bit php_sapi: fpm-fcgi max_input_variables: 10000 time_limit: 60 memory_limit: 320M max_input_time: 60 upload_max_filesize: 320M php_post_max_size: 320M curl_version: 7.29.0 NSS/3.53.1 suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 10.1.48-MariaDB client_version: mysqlnd 7.4.20 ### wp-constants ### WP_HOME: https://designertrapped.com WP_SITEURL: https://designertrapped.com WP_CONTENT_DIR: /home/nginx/domains/designertrapped.com/public/wp-content WP_PLUGIN_DIR: /home/nginx/domains/designertrapped.com/public/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 320M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ### google-site-kit ### version: 1.77.0 php_version: 7.4.20 wp_version: 5.8.3 reference_url: https://designertrapped.com amp_mode: secondary site_status: connected-site user_status: not authenticated verification_status: not-verified connected_user_count: 1 active_modules: site-verification, search-console, adsense, analytics, analytics-4 required_scopes: openid: ⭕ https://www.googleapis.com/auth/userinfo.profile: ⭕ https://www.googleapis.com/auth/userinfo.email: ⭕ https://www.googleapis.com/auth/siteverification: ⭕ https://www.googleapis.com/auth/webmasters: ⭕ https://www.googleapis.com/auth/adsense.readonly: ⭕ https://www.googleapis.com/auth/analytics.readonly: ⭕ capabilities: googlesitekit_authenticate: ✅ googlesitekit_setup: ✅ googlesitekit_view_posts_insights: ⭕ googlesitekit_view_dashboard: ⭕ googlesitekit_manage_options: ⭕ googlesitekit_view_splash: ✅ googlesitekit_view_authenticated_dashboard: ⭕ googlesitekit_view_wp_dashboard_widget: ⭕ googlesitekit_view_admin_bar_menu: ⭕ enabled_features: adsenseSetupV2: ⭕ dashboardSharing: ⭕ ga4ActivationBanner: ⭕ ideaHubModule: ⭕ swgModule: ⭕ userInput: ⭕ zeroDataStates: ✅ search_console_property: sc-domain:designertrapped.com adsense_account_id: pub-237••••••••••••• adsense_client_id: ca-pub-237••••••••••••• adsense_account_status: approved adsense_site_status: added adsense_use_snippet: yes adsense_web_stories_adunit_id: none analytics_account_id: 4676•••• analytics_property_id: UA-4676•••••• analytics_profile_id: 8049•••• analytics_use_snippet: no analytics_4_property_id: 2937156•• analytics_4_web_data_stream_id: 3053•••••• analytics_4_measurement_id: G-C7•••••••• analytics_4_use_snippet: yes ### web_stories ### web_stories_version: 1.22.0 web_stories_db_version: 3.0.14 web_stories_amp_version: 2.3.0-alpha web_stories_cdn_url: https://wp.stories.google/static/17 web_stories_dev_mode: false web_stories_theme_support: Disabled web_stories_enabled_experiments: Floating Menu: Enabled Shopping: Enabled Caption hotlinking: Enabled Audio hotlinking: Enabled Layer locking: Enabled Layer grouping: Enabled Layer naming: Enabled web_stories_libxml_version: 2.9.1 ``` * [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [3 years, 10 months ago](https://wordpress.org/support/topic/formatting-errors-2/#post-15763258) * [@tashaagruso](https://wordpress.org/support/users/tashaagruso/) Thanks a lot for the information. I can see that you have a lot of active plugins on your site. It’s possible that there is a plugin conflict happening somewhere that could be causing this to happen. * I have also copied your story to a fresh WordPress install with no added plugins and the formatting looks correct. You can see this here: [https://gripbranch.s2-tastewp.com/web-stories/test-ikea/](https://gripbranch.s2-tastewp.com/web-stories/test-ikea/). * It would be useful at this stage to check for a potential plugin conflict on your site. There are two ways you could do this: 1. You could manually deactivate your plugins leaving the Web Stories plugin active and try creating a new story and publishing. I appreciate that this may not be a favourable option but it will highlight if one of the other plugins is conflicting. 2. You could create a new site with a fresh WordPress install and add only the Web Stories plugin and test creating your story here. * Please let me know if you can try one of these options and if your stories format correctly this way. * Thread Starter [tashaagruso](https://wordpress.org/support/users/tashaagruso/) * (@tashaagruso) * [3 years, 10 months ago](https://wordpress.org/support/topic/formatting-errors-2/#post-15763666) * Perhaps. But it’s worth noting that I have not added any plugins recently. So the formatting was absolutely fine and is now haywire without the addition of any new plugins. I was part of the Google Creators program and this happened once before during the program. I was told it was “an issue” that was ultimately resolved. Sure enough, without me making any changes to plugins or otherwise, the formatting of my stories returned to normal. * [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [3 years, 10 months ago](https://wordpress.org/support/topic/formatting-errors-2/#post-15763688) * [@tashaagruso](https://wordpress.org/support/users/tashaagruso/) I understand you may not have made any changes or installed any new plugins but it’s possible that some of the plugins you have on your site have recently been updated which could have introduced a conflict. I completely understand that you may be hesitant to deactivate plugins even if temporary but if you could follow the 2nd option above just to rule this out it would help narrow down the cause. * [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [3 years, 10 months ago](https://wordpress.org/support/topic/formatting-errors-2/#post-15763733) * [@tashaagruso](https://wordpress.org/support/users/tashaagruso/) Just checking your live story again I can no longer see any of the formatting issues. If you have not made any changes then this looks like it could be a browser caching issue. Can you check once more on your browser and if you still see the formatting issue please then try an [Incognito browsing window](https://imgur.com/ALzgiHp). * [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [3 years, 10 months ago](https://wordpress.org/support/topic/formatting-errors-2/#post-15784591) * We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a [new support topic](https://wordpress.org/support/plugin/web-stories/#new-post) if you continue to experience any issues. Thank you! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Formatting errors’ is closed to new replies. * ![](https://ps.w.org/web-stories/assets/icon.svg?rev=2386543) * [Web Stories](https://wordpress.org/plugins/web-stories/) * [Frequently Asked Questions](https://wordpress.org/plugins/web-stories/#faq) * [Support Threads](https://wordpress.org/support/plugin/web-stories/) * [Active Topics](https://wordpress.org/support/plugin/web-stories/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/web-stories/unresolved/) * [Reviews](https://wordpress.org/support/plugin/web-stories/reviews/) ## Tags * [formatting](https://wordpress.org/support/topic-tag/formatting/) * 9 replies * 2 participants * Last reply from: [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/formatting-errors-2/#post-15784591) * Status: resolved