Support » Plugin: ReCaptcha v2 for Contact Form 7 » Form won’t submit after clicking the Checkbox ‘Im not a robot’

  • Resolved sonners

    (@sonners)


    When the form I have on the site is filled in and the reCaptcha checkbox is ticked, I’m getting the message that the form failed to send the message. If I disable your plug-in, the form submits without any problems. Can you advise please?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    First off, thank you for supplying a website to view. This makes debugging any possible issues a much easier process.

    We’ve tested your form as “John Doe” and were not able to replicate the issues you’ve described. Does this happen on all forms or is there a different form other than the one on the homepage that you’re having issues with? Could you let us know which browser and OS you’re using? If you’re not sure you may follow the link below:

    https://www.iqcomputing.com/support/articles/find-ip-address/

    The last line will let you know the Browser and OS you’re using.

    – – –

    A couple notes: We did notice that your “Nimva” theme is throwing out a JS error that could be causing issues. We also suggest clearing any caches ( either in your browser or via plugins ) to ensure it’s not localized to your PC.

    Hopefully by clearing your cache you find that this is a non-issue. Otherwise, we’ll need a bit more information asked above to help us replicate and diagnose the issue. Stay safe and have a wonderful weekend!

    mit2sumit

    (@mit2sumit)

    Hi, same issue here as well.
    https://leightonlaw.com/
    Could you check? None of the forms are being submitted.

    Plugin Support Howdy_McGee

    (@howdy_mcgee)

    @mit2sumit I’ve tested the forms in Google Chrome and Internet Explorer, both seem to submit and display error notifications fine. Could you clear your cache and create a new thread to track this issue?

    Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    We have just released a new version of the plugin which uses a more traditional enqueue method. This should hopefully solve any issues with plugin or theme conflicts. If you continue to have issues please create a new topic so that we may track any issues in the most recent version of 1.2.9.

Viewing 4 replies - 1 through 4 (of 4 total)
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