Title: Form submission errors
Last modified: December 2, 2021

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# Form submission errors

 *  Resolved [droyed](https://wordpress.org/support/users/droyed/)
 * (@droyed)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/)
 * Hi there,
 * My forms are not loading properly. And when they do occasionally load, I’m unable
   to complete and submit the forms. They return an error “Something went wrong”
   in red at the top of the forms. See [here](https://prnt.sc/21cd1f9).Can you please
   tell me what is going on?
 * Also, the sending text does not appear at all. What appears is a white space.
   See [here](https://prnt.sc/21cd5lm).
 * How do I fix these?
 * Thanks.

Viewing 12 replies - 1 through 12 (of 12 total)

 *  Thread Starter [droyed](https://wordpress.org/support/users/droyed/)
 * (@droyed)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15124320)
 * I would also like to add that the Email Notification is not working. The completed
   forms are not being sent to my email. Could you please help.
 *  Plugin Support [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * (@wpmudev-support6)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15126691)
 * Hello there [@droyed](https://wordpress.org/support/users/droyed/)
 * Could you please export your form and share it here with us via a service like
   Dropbox or Pastebin? Here’s how:
    [https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export](https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export)
   We could then import it into a testing site of ours and further test the submissions
   as well as the form settings.
 * > Also, the sending text does not appear at all. What appears is a white space.
 * This should be due to a CSS/styling conflict between the form styles and styles
   coming from the active theme (most themes are adding CSS for default form fields).
   If you can provide a public URL with the form, we could examine this and propose
   some custom CSS to override.
 * > I would also like to add that the Email Notification is not working. The completed
   > forms are not being sent to my email.
 * This might be a more general issue with outgoing emails from your site. Could
   you please install the following plugin (or an equivalent) that will help you
   identify any relevant error messages? Then try to resubmit a form and check the
   logs in that plugin for any additional information. Please do share the results
   here with us.
    [https://wordpress.org/plugins/check-email/](https://wordpress.org/plugins/check-email/)
 * Thank you,
    Dimitris
 *  Thread Starter [droyed](https://wordpress.org/support/users/droyed/)
 * (@droyed)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15128024)
 * Hi [@wpmudev-support6](https://wordpress.org/support/users/wpmudev-support6/)
 * Please find the export doc [here](https://pastebin.com/HDfqp7zJ).
 * As for the white space appearing, I have a dark theme. Is there anyway I can 
   make the “sending” text white?
 * I checked the outgoing email stuff and everything seems to be working fine. But
   for some reason, like I mentioned in my previous post, the Forminator form responses
   are not being sent to my email.
 * Please help.
 *  Plugin Support [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/)
 * (@wpmudevsupport14)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15131535)
 * Hi [@droyed](https://wordpress.org/support/users/droyed/),
 * `As for the white space appearing, I have a dark theme. Is there anyway I can
   make the “sending” text white?`
 * You have already configured the colour for Submission Indicator to be white; 
   it should be CSS/styling conflict between the form styles and styles coming from
   the active theme causing an issue.
 * To investigate the issues noticed, I imported the form to a test site but could
   not replicate it at our end. As this is more a site-specific issue, can you provide
   a public URL with the form to further check this?
 * Kind Regards,
    Nebu John
 *  Thread Starter [droyed](https://wordpress.org/support/users/droyed/)
 * (@droyed)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15133168)
 * Hi [@wpmudevsupport14](https://wordpress.org/support/users/wpmudevsupport14/)
 * Thank you for your message.
 * So what colour shall I change the Submission Indicator to?
 * Here is the [link](https://pastebin.com/3UdfzMtA) to the url.
 * Please advice. Thank you!
 *  Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/)
 * (@wpmudevsupport12)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15134413)
 * Hi [@droyed](https://wordpress.org/support/users/droyed/)
 * You can use some CSS to customize the messages, I used the same background color
   and white text just to show the selectors but you can use any colour:
 *     ```
       .forminator-response-message.forminator-show.forminator-loading{
           color: #fff !important;;
           background: #000 !important;
       }
   
       .forminator-response-message.forminator-show.forminator-error{
           color: #fff !important;;
           background: #000 !important;
       }
   
       .forminator-response-message.forminator-show.forminator-success{
           color: #fff !important;;
           background: #000 !important;
       }
       ```
   
 * You can add the custom CSS on Form > Appearance > Custom CSS.
 * Best Regards
    Patrick Freitas
 *  Thread Starter [droyed](https://wordpress.org/support/users/droyed/)
 * (@droyed)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15134440)
 * Hi Patrick [@wpmudevsupport12](https://wordpress.org/support/users/wpmudevsupport12/)
 * Thanks for that. I changed the submission indicator to black the other day and
   that seemed to have worked.
 * However, the forms are still returning errors –”Something went wrong”. Please
   see [here](https://prnt.sc/21xb47x).
 * Could you please help.
 *  Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/)
 * (@wpmudev-support9)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15140971)
 * Hello [@droyed](https://wordpress.org/support/users/droyed/) !
 * Hope you’re having a good day!
 * I tested the form, however I wasn’t able to replicate the issue with the error–
   are there any specific selections that need to be made in order to cause the 
   issue to occur? Can you share example data to fill in that causes this?
 * Kind regards,
    Pawel
 *  Thread Starter [droyed](https://wordpress.org/support/users/droyed/)
 * (@droyed)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15141619)
 * Hi Pawel [@wpmudev-support9](https://wordpress.org/support/users/wpmudev-support9/)
 * Thank for your message. The form seems to be working now; however, the submissions
   are not being delivered to my email inbox. And so, I’m having to log into Forminator
   dashboard to view them.
 * Can you please help me fix this?
 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15144221)
 * Hi [@droyed](https://wordpress.org/support/users/droyed/)
 * Thanks for response!
 * About these notifications, let’s take a step back. Few posts ago you wrote “I
   checked the outgoing email stuff and everything seems to be working fine. But
   for some reason, like I mentioned in my previous post, the Forminator form responses
   are not being sent to my email.”.
 * This was in response to my colleague’s suggestion to check with the “Check & 
   Log Email” plugin. I understand that you did check so to clarify this:
 * – is it that all the e-mails including form submission mails are showing up in
   the log but those form mails are just not reaching target recipient?
 * – or those form mails are not even logged in the log in that plugin?
 * If it’s the first one, can you confirm for sure if they are not getting moved
   to “spam” folder of your inbox?
 * Let us know and we’ll then see what to do next.
 * Best regards,
    Adam
 *  Thread Starter [droyed](https://wordpress.org/support/users/droyed/)
 * (@droyed)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15145539)
 * Hi Adam [@wpmudev-support8](https://wordpress.org/support/users/wpmudev-support8/)
 * Thank you for your message.
 * Yes, like your colleague had mentioned, I checked all of that but nothing seemed
   out of place.
 * And so, while I was waiting for a resolution from your end, I reached out to 
   the hosting provider and they told me that although everything looked fine, they
   asked me to download “WP Mail SMTP”. They helped me configure the plugin and 
   set it up. I tried to send myself a test email/form and this seems to be working
   now!
 *  Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/)
 * (@wpmudevsupport12)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15149023)
 * Hi [@droyed](https://wordpress.org/support/users/droyed/)
 * I am happy to hear it is working now.
 * Let us know if you have any further questions or issues.
 * Best Regards
    Patrick Freitas

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Form submission errors’ is closed to new replies.

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 * 6 participants
 * Last reply from: [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/form-submission-errors/#post-15149023)
 * Status: resolved