Form submission emails not receiving

  • Resolved BarretD

    (@barretd)


    1 year, 5 months ago

    Not sure what happened with the last update, but before I did the update, a client said he wasn’t receiving anything, and we tested it to be true. I did the update, but still nothing. I deactivated the plugin, and the form submission emails worked. What’s up?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support David

    (@dpinson)

    1 year, 5 months ago

    Hey @barretd,

    When you have trouble getting email, the first step is to check the debug logs. If there is an issue communicating with the mailer service, the debug logs will often show an error message that can help point to the problem. Check out this guide on our site. It walks through our Debug feature. Using the Debug system in WP Mail SMTP, you’re able to check the logs of failed emails and any available error messages:

    https://wpmailsmtp.com/docs/how-to-debug-email-sending-issues-in-wp-mail-smtp/

    I hope that helps! Have a great day! 🙂

    Thread Starter BarretD

    (@barretd)

    1 year, 5 months ago

    I checked the debug info and here is what I found:

    • When WP SMTP enabled, it shows the email was sent but no email was actually received.
    • When I disabled WP SMTP, it showed the email was sent and I received the email.

    I also noticed that if I switched the receiving email to Gmail or something like that, it worked. But if I used a domain email, it didn’t (with the plugin enabled).

    Not sure what’s going on, but I’ll be disabling the plugin going forward.

    Thread Starter BarretD

    (@barretd)

    1 year, 5 months ago

    It’s a SendGrid issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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