Form stops working on specific page URL

  • Resolved bqin

    (@bqin)


    10 years, 5 months ago

    Hi,

    I’m running into a strange situation where our form suddenly stopped working on a certain page. I am using the latest version of the plugin and did not change any form or plugin configurations, but noticed that it suddenly stopped validating or submitting data.

    Steps I took to troubleshoot the matter:

    1. Cleared my browser cache, cookies, autofill, etc. (form doesn’t work; tested in multiple browsers/OS’s)

    2a. Created a new page using the same content (form works)
    2b. Deleted the original page
    2c. Renamed the new page’s URL to that of the original URL (form stops working)

    3a. Created a new form (form works)
    3b. Replaced the original form with the new form
    3c. Accessed the page with the new form using the original URL (form stops working)

    In all of these steps the common factor is the URL that is being used to access the page and form. Since I am not using a caching plugin, I am wondering if there is a caching mechanism built into the plugin that would cause this behavior?

    Thanks,
    Boiar

    http://wordpress.org/plugins/salesforce-wordpress-to-lead/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Nick Ciske

    (@nickciske)

    10 years, 5 months ago

    Nope, no caching in the plugin.

    What’s the URL causing problems?

    Thread Starter bqin

    (@bqin)

    10 years, 4 months ago

    Hi Nick,

    Thank you for your response. Unfortunately I can’t provide you with the URL as it’s not to a public environment.

    I did some debugging to see what was going on. After trying to submit a form with errors, the POST data includes all of the form field keys/values and form_id, but it is somehow missing w2lsubmit. That’s why the form isn’t being validated.

    I’m not sure how all of this information is being posted, or if it’s related at all to the URL.

    Thanks,
    Boiar

    Plugin Author Nick Ciske

    (@nickciske)

    10 years, 4 months ago

    Which browser are you using to test? Does it work in a different browser (Chrome, Firefox, etc)?

    Plugin Author Nick Ciske

    (@nickciske)

    10 years, 4 months ago

    Also, can you share the URL (even though it’s not public) in case that’s part of the issue?

Viewing 4 replies - 1 through 4 (of 4 total)
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