Title: Form stops loading
Last modified: September 11, 2026

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# Form stops loading

 *  Resolved [lala9](https://wordpress.org/support/users/lala9/)
 * (@lala9)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/form-stops-loading/)
 * Since your last update, the form ceases to load half way thru. Seems to have 
   something to do with fonts – we’re seeing a ton of errors like this :
 *     ```wp-block-code
       downloadable font: glyf: Glyph bbox was incorrect; adjusting (glyph 675) (font-family: "Font Awesome 6 Free" style:normal weight:900 width:100 src index:0) source: https://oursite.com/intro/wp-content/plugins/give/build/fonts/fa-solid-900.b6879d41.woff2
       ```
   
 * Please advise.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Ginger Coolidge](https://wordpress.org/support/users/gscoolidge/)
 * (@gscoolidge)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/form-stops-loading/#post-19017977)
 * Hello [@lala9](https://wordpress.org/support/users/lala9/) ,
 * Glad you reached out, happy to help.
 * We’ll need a bit more information please so we can attempt to reproduce this 
   on our sites with the same configuration.
    - your system information – to do this, navigate to **GiveWP > Tools > System
      Info (tab)**, click the button to **Get System Report** and copy/paste ALL
      of the text in your email reply.  Here is a (silent) video showing you were
      to find and copy this info.
    - [https://www.loom.com/share/cc68cd6b3ecf4b32b28f3d6656291ba4](https://www.loom.com/share/cc68cd6b3ecf4b32b28f3d6656291ba4)
    - A link to your donation form or where you see this error on the screen
    - If its not on a screen and only in a log file, please send that log content
      as well
 * Thanks in advance! We look forward to guiding you to a solution here! 🙂
 *  Thread Starter [lala9](https://wordpress.org/support/users/lala9/)
 * (@lala9)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/form-stops-loading/#post-19018377)
 * Happy to oblige. But I’d really rather not give out our links. is there an email
   we can send this to you?
 * EDIT : We tested a bunch and realized your plugin has issues with cloudflare’s
   rocket loader. Please look into this issue. If we deactivate rocket loader for
   the page where we have your forms, everything works fine.
    -  This reply was modified 2 weeks, 3 days ago by [lala9](https://wordpress.org/support/users/lala9/).
      Reason: Update after testing
 *  Thread Starter [lala9](https://wordpress.org/support/users/lala9/)
 * (@lala9)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/form-stops-loading/#post-19018846)
 * Per the above edit – I take it back. Its not cloudflare. We have retested everything
   and dont find any issue with cloudflare or any other plugin.
 *  Plugin Support [Ginger Coolidge](https://wordpress.org/support/users/gscoolidge/)
 * (@gscoolidge)
 * [2 weeks, 1 day ago](https://wordpress.org/support/topic/form-stops-loading/#post-19019868)
 * Thanks for the update!
 * I see your support ticket that was created in our support system, please lets
   keep all updates over there so the full team can view the updates.
 * Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [font error](https://wordpress.org/support/topic-tag/font-error/)

 * 4 replies
 * 2 participants
 * Last reply from: [Ginger Coolidge](https://wordpress.org/support/users/gscoolidge/)
 * Last activity: [2 weeks, 1 day ago](https://wordpress.org/support/topic/form-stops-loading/#post-19019868)
 * Status: resolved