Title: Form smartphone error
Last modified: April 14, 2023

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# Form smartphone error

 *  Resolved [migaleroc](https://wordpress.org/support/users/migaleroc/)
 * (@migaleroc)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/form-smartphone-error/)
 * The form on the phone is not displayed correctly. When the phone is vertical,
   the background image is not displayed and the form remains static without being
   able to close it. When the phone is landscaped, the image is displayed and already
   allows you to close the form.
    -  This topic was modified 3 years, 1 month ago by [migaleroc](https://wordpress.org/support/users/migaleroc/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fform-smartphone-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/)
 * (@geraltrivia)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/form-smartphone-error/#post-16665459)
 * Hello there [@migaleroc](https://wordpress.org/support/users/migaleroc/) ,
 * MailPoet hides form images on mobile as they often do not look very good automatically
   resizing between desktop and mobile while also adjusting to fit within the form
   but you could try adding this CSS if you want to display the image on mobile 
   as well:
 * [@media](https://wordpress.org/support/users/media/) screen and (max-width: 499px){
   .
   mailpoet_form_image {display: block !important;}}
 * You can add that to the “Additional CSS” section in your Customizer under **_Appearance
   > Customize_**.
 * If you do not like the look of the form after adding this CSS code, simply delete
   the CSS code it and the form will go back to normal.
 * Regarding the form not being able to close when it’s vertical, this is an issue
   that can also be resolved with CSS. Kindly please send us a direct link to your
   form, so that we can inspect it and give you the correct CSS code that you’d 
   need to use to fix this.
 * Looking forward to hearing back from you.
 * Have a great day!
 *  Thread Starter [migaleroc](https://wordpress.org/support/users/migaleroc/)
 * (@migaleroc)
 * [3 years ago](https://wordpress.org/support/topic/form-smartphone-error/#post-16682432)
 * Thanks,
 * I have enabled the form again and I can’t get it to be seen anywhere. Neither
   mobile nor PC. Is it possible that it is because I have another fixed bar type
   form on the home page?
 * Kind regards
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [3 years ago](https://wordpress.org/support/topic/form-smartphone-error/#post-16709664)
 * Hi there [@migaleroc](https://wordpress.org/support/users/migaleroc/),
 * Thanks for getting back to us!
    - Does the same happens when you remove the additional CSS?
    - What pages do you expect the form to appear on and where did it work before?
 * Also, please share a screenshot of your form placement settings similar to what
   you see here: [https://kb.mailpoet.com/article/363-how-to-create-a-pop-up-slider-form#pop-up](https://kb.mailpoet.com/article/363-how-to-create-a-pop-up-slider-form#pop-up)
 * Looking forward to hearing back from you!
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [3 years ago](https://wordpress.org/support/topic/form-smartphone-error/#post-16745013)
 * Hi there [@migaleroc](https://wordpress.org/support/users/migaleroc/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Form smartphone error’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/form-smartphone-error/#post-16745013)
 * Status: resolved