Form scrolls to top of page if validation error

  • Resolved fourwhitesocks

    (@fourwhitesocks)


    1 year, 9 months ago

    Hello there 🙂

    Yesterday I updated the CF7 plugin. I have a job application (CF7 form) that pops up when you click on the Apply Here Button in the sidebar; usually works great… When I updated the plugin to the 5.6 version (from the version prior) now for some reason if a visitor fills out the application, hits Submit, if they forgot a required field it jumps immediately to the top of the page and you don’t see the alert unless you click the Apply Here Button again…and the visitor has no idea that there was an issue so they might think it got sent :/

    ** This application is used a LOT so I had to roll back to the prior version so that it was functional again. Not sure what would have changed in the code to have that happen, even tho it’s working now is there any thoughts on this? I know I need to update the plugin but not sure how to proceed.

    Thank you!!

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    1 year, 9 months ago

    What other plugins and theme do you use on the site?

    Thread Starter fourwhitesocks

    (@fourwhitesocks)

    1 year, 9 months ago

    @takayukister thank you!
    ON the site the plugins are as follows:

    It’s a Genesis child theme that has been running successfully for a long time can’t remember the name now.

    Akismet
    Better search and replace
    Classic Editor
    Coming Soon page by SeedPod
    cf7 of course
    cookie notice & compliance for gdpr
    custom Wp Login
    Easy FAncyBox
    Genesis EXtender
    ManageWP worker
    metaSlider
    NitroPack
    RECaptcha v2 for cf7
    Redirect Logo Url
    SiteGround Optimizer
    Widget Logic
    Wordfence
    WP Migrate
    Yoast

    Let me know if you need more info and I appreciate your time!

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    1 year, 9 months ago

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Akismet, Classic Editor and Wordfence, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter fourwhitesocks

    (@fourwhitesocks)

    1 year, 9 months ago

    @takayukister Ok will do that today and post back! Thank you!

    Thread Starter fourwhitesocks

    (@fourwhitesocks)

    1 year, 9 months ago

    @takayukister Ok:

    so I made a staging copy and did the update and it did the exact same thing; I also disabled all of the plugins except the ones you mentioned and the recaptcha for v2 since it wouldn’t send without that one activated.

    I did some other troubleshooting but can’t seem to figure it out…

    Any ideas?

    Thanks again 🙂

    Thread Starter fourwhitesocks

    (@fourwhitesocks)

    1 year, 9 months ago

    @takayukister
    Where in the code can I find what happens after one hits the Submit button on this from in question: https://spacemanagement.com/jobs/? OR BETTER question how can I make the form not close after clicking the submit button.

    Thank you!

    Thread Starter fourwhitesocks

    (@fourwhitesocks)

    1 year, 9 months ago

    @takayukister Actually in regards to my last question about the Submit button. I think it has something to do with the validation…. if there is a validation issue then the form is just automatically closing after they hit submit. I need to be able to have the form remain open after they hit submit if there is a validation issue. When it closes like that the visitor has no idea that their form didn’t go through… so any ideas on where or how I can have the form remain open so they can see the validation error?

    Sorry for the confusion… need to get a solution 🙂 Thank you!

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    1 year, 9 months ago

    The Bad Stuff…

    Do not abuse the @<name> mentions, they are not a tool to get faster responses.

    Thread Starter fourwhitesocks

    (@fourwhitesocks)

    1 year, 9 months ago

    Wow, gosh I’m sorry I honestly didn’t realize that! I just leaned that you could even do that, so I thought I would try it; I had no idea. Some other support applications that is acceptable. Will not be doing that again :/ Hope you accept my apologies! You can probably see from all of my threads that I’m not a demanding person in these forums….

    If you are willing, I still need to try and work thru this issue. Can you check out my latest question above when you are able and see if we can still work thru this? Cf7 has always worked great for me and this Job app is a large form; I really want to keep using it.

    Thank you and sorry about the @ usage!

    Thread Starter fourwhitesocks

    (@fourwhitesocks)

    1 year, 9 months ago

    I’m not sure what to do here to get some help. Should I start a new thread possibly??

    Thank you!

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    1 year, 9 months ago

    This is a volunteer-based support forum, so someone might or might not help you. I didn’t reply just because I didn’t have an answer (I’m just a volunteer here). Someone else might be able to help you, so please wait for that. I don’t think starting a new thread is a good idea if you will post the same question there.

    Thread Starter fourwhitesocks

    (@fourwhitesocks)

    1 year, 9 months ago

    Ok I understand, it would not be the exact same question tho. I know I need to get this plugin updated so that it stays secure but when I do the form becomes unusable… I know it has something to do with the Validation… I hope someone sees it and can help. I’ve already spent hours on trying to figure it out.

    I appreciate your reply !

    Thread Starter fourwhitesocks

    (@fourwhitesocks)

    1 year, 9 months ago

    Hope this helps someone but the latest release of CF7 the 5.6.1 totally fixed my issue that is described in this thread! Way to go CF7 plugin author! I knew my problem had something to do with Validation which is what 5.6.1 addressed in some way!

    Thank you !

    • This reply was modified 1 year, 9 months ago by fourwhitesocks. Reason: Fixed a typo
Viewing 13 replies - 1 through 13 (of 13 total)
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