Form Result Message Not Showing

  • Resolved jstakel

    (@jstakel)


    9 years, 6 months ago

    I have embedded the newsletter subscription form into my site at:

    http://www.womanmysalonandspa.ca/contact/

    I have selected double opt-in and am receiving emails upon submit. But I do not see a message displayed on the form, noting a successful subscription. I have edited the template to include the following code, to display the form:

    echo do_shortcode( ‘[mc4wp_form id=”1307″]’ );

    I have searched the forum and I do not see errors in the console, nor do I have a redirect after success enabled. Thank you for looking into this!

    Best,
    John

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Lap

    (@lapzor)

    9 years, 6 months ago

    Hi John,

    Javascript code from your theme (jquery foundation) is taking over from our plugin and submitting the form via AJAX. This prevents our plugin from handeling the form request.

    You can ask your theme provider or developer for help with this. Maybe they can turn it off for our forms.

    Thread Starter jstakel

    (@jstakel)

    9 years, 5 months ago

    Hi Lap,

    Thanks much for the diagnosis. In the form design screen, I add a submit with the following html:

    <p>
    <input type=”submit” value=”Sign up” />
    </p>

    Is there code I can add to this to make sure your code handles it, rather than getting picked up by what I assume is some sort of global listener? Rather than making a change to the theme, I’d rather try to be specific with just your code.

    Thanks
    John

    kimber7

    (@kimber7)

    9 years, 5 months ago

    Hi,
    I have the same on the site. The thank you message (or any error message) is not showing. Did I forget to configure something?

    http://dev.australiamigrate.com

    Thank you.

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    9 years, 5 months ago

    Hello @jstakel,

    Since it’s a global listener there is no code we could provide, however, I would strongly recommend contacting your theme developer and reporting the issue.

    Hey @kimber7, I would request you to create a separate request instead of replying to a ticket created by another user.

    kimber7

    (@kimber7)

    9 years, 5 months ago

    Okay @hchouhan.

Viewing 5 replies - 1 through 5 (of 5 total)

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