Hi @dregad,
I’m keen to fix this, but not sure what direction to point you in to do it yourself. Would you be happy to create a temporary admin account for me on your site so that I can debug? If so, can you please create one for angus.russell89@gmail.com and email me the details?
Thanks,
Angus
Thread Starter
dregad
(@dregad)
Hello Angus,
Many thanks for your offer for help in troubleshooting this, I appreciate it.
Unfortunately, and please don’t take offense, the association owning the blog I’m maintaining is not very keen on “giving away the house keys”…
I guess I could probably convince them to do so if I really had to, but I’d rather go for an alternative solution if possible (if push comes to shove, it might mean not using your plugin, which would be a shame).
What information can I give you to get you started ? Note, I’m quite experienced in PHP programming, web development and systems administration, so not your average dummy user I guess ;-).
Cheers
Damien
Hi @dregad
That’s perfectly understandable š
I think the first thing to do is probably to turn on WP_DEBUG and WP_DEBUG_LOG.
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
Then your debug log (in wp-content folder) will hopefully record the 500 error. The error might be self-explanatory enough for you to have a go at fixing in the PHP, but otherwise just let me know what the error is and I’ll see if I can figure out why it’s happening.
Thanks for your help on this!
Angus
Thread Starter
dregad
(@dregad)
Unfortunately, I see nothing but PHP Notices in the debug log, not sure if they are related. I’ll send it to you via e-mail so you can take a look.
In parallel, I’ll try to replicate the problem in a development environment. Maybe it’s caused by a conflict with another plugin.
