Form not working for new users

  • Resolved Cezar Ayran

    (@ayrancd)


    5 years ago

    User and pass: sacklunch

    About this section: Sign Up for our Newsletter

    I’ve added <div class=”col12 response”>{response}</div> to see the response, if I add Google Recaptcha V3 it doesn’t work, without Google Recaptcha I can see a response when the email already exists but if it is a new email it doesn’t return any response… Any suggestion of what is going on?

    This is my form:

    <div class=”col3 p0″>
    <div class=”text”>
    <label>My first name is: </label>
    <input type=”text” name=”FNAME” placeholder=”First name” required />
    </div>
    </div>

    <div class=”col3 p0″>
    <div class=”text”>
    <label>My last name is: </label>
    <input type=”text” name=”LNAME” placeholder=”Last name” required />
    </div>
    </div>

    <div class=”col4 p0″>
    <div class=”text”>
    <label>My email address is: </label>
    <input type=”email” name=”EMAIL” placeholder=”Email” required />
    </div>
    </div>
    <div class=”col2 p0″>
    <div class=”submit”>
    <button type=”submit”>
    <i class=”fa fa-arrow-right”></i>
    </button>
    </div>
    </div>
    <div class=”col12 response”>{response}</div>

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Cezar Ayran

    (@ayrancd)

    5 years ago

    I just realized that all my new tests are in Mailchimp so just the response like “Your email has been subscribed…” is not showing up

    Plugin Author Danny van Kooten

    (@dvankooten)

    5 years ago

    Hi Cezar,

    Are you using our Premiun plugin with AJAX enabled on your forms by any chance? Trying to see how we can replicate this issue.

    Do you see any errors in your browser console by any chance?

    Thanks in advance!

    Thread Starter Cezar Ayran

    (@ayrancd)

    5 years ago

    Hi Danny,

    Thank you for reply to me. No I’m not using any extra plugin for that form.

    I just did another test and I got “Thank you, your sign-up request was successful! Please check your email inbox to confirm.”

    This is a new issue lol because the option Use double opt-in? is NO so users shouldn’t be asked to confirm.. I also see this test in Mailchimp even with this request lol

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    5 years ago

    Hey Cezar,

    The message displayed is the default one. You can go to the “MailChimp for WP > Forms” menu in WordPress, click on the “Messages” tab and then change the message to make it more suitable for your setup.

    I hope that answers your query. Let us know if you have any further questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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