Title: Form not visible
Last modified: February 1, 2018

---

# Form not visible

 *  [user237](https://wordpress.org/support/users/user237/)
 * (@user237)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/form-not-visible-2/)
 * Hi,
 * when I include the [email-download]-Shortcode on my page, my logo and WordPress-
   Panel (on the top, when you are logged in) disappear.
    Also, **the form dosen’t
   display** or the footer on my page (where the shortcode is included).
 * I am currently using the “Bridge”-Theme with
    1.  Email Before Download – Version 5.1.0
        Download Monitor – Version 4.0.1 Contact
       Form 7 – Version 5.0
 * —
    1.  PHP version: 5.6.33
 * _Other PlugIns:_
    1.  Visual Composer – Version 4.12
 * Before the EBD 5.0 update,everything worked as intended. But since the update,
   the form isn’t showing up.
 * Thanks for your help
    -  This topic was modified 8 years, 6 months ago by [user237](https://wordpress.org/support/users/user237/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/)
 * (@mandsconsulting)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/form-not-visible-2/#post-9927244)
 * [@user237](https://wordpress.org/support/users/user237/)
 * If you could provide a link, I would be happy to take a look.
 *  Thread Starter [user237](https://wordpress.org/support/users/user237/)
 * (@user237)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/form-not-visible-2/#post-9927266)
 * /
    -  This reply was modified 8 years, 6 months ago by [Andrew Nevins](https://wordpress.org/support/users/anevins/).
    -  This reply was modified 8 years, 6 months ago by [user237](https://wordpress.org/support/users/user237/).
 *  Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/)
 * (@mandsconsulting)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/form-not-visible-2/#post-9927314)
 * I would suggest adding some debug options to your wp-config.php file and seeing
   if that will help give some more information as to the cause.
 * [https://codex.wordpress.org/Debugging_in_WordPress](https://codex.wordpress.org/Debugging_in_WordPress)
 *  Thread Starter [user237](https://wordpress.org/support/users/user237/)
 * (@user237)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/form-not-visible-2/#post-10078433)
 * After enabling WP_DEBUG I get following messages:
 *     ```
       [15-Mar-2018 14:40:05 UTC] PHP Notice:  Undefined index: download_id in /home/***/html/wp/wp-content/plugins/email-before-download/includes/class-email-before-download-shortcode.php on line 43
       [15-Mar-2018 14:40:05 UTC] PHP Fatal error:  Call to a member function getAttribute() on null in /home/***/html/wp/wp-content/plugins/email-before-download/includes/class-email-before-download-form.php on line 37
       ```
   
 * Unfortunately it isn’t possible to update PHP on the server (still 5.6.33).
    
   Can you fix this problem to support the PHP version in the next EBD update? 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Form not visible’ is closed to new replies.

 * ![](https://ps.w.org/email-before-download/assets/icon-256x256.jpg?rev=1813522)
 * [Email Before Download](https://wordpress.org/plugins/email-before-download/)
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 * 4 replies
 * 2 participants
 * Last reply from: [user237](https://wordpress.org/support/users/user237/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/form-not-visible-2/#post-10078433)
 * Status: not resolved