Hey @tyler1111 👋
Happy to help! This is actually the forum for our free users. Would you please email support(at)thethemefoundry(dot)com for help? We’re much quicker over email. And please be sure to share that link with us.
Thanks a bunch!
We did contact support(at)thethemefoundry(dot)com for a different question and never received a reply so I thought maybe we’d have better luck here.
Sorry to hear that, @tyler1111! We reply to all emails that come through to our inbox, so something must have gone astray.
Would you please double-check the email address and try again?
Hey again, @tyler1111 👋
We just replied to your email again, and we did reply to your email from yesterday. Did you happen to get either of our replies?
If not, we’re really sorry! Could you please try reaching us from another email address you have access to?
My colleague emailed through the support link on the Happy Forms page. I asked her and she said she hasn’t received anything and has nothing in her spam.
At any rate, our problem on mobile seems to have resolved itself. Yesterday, nobody could submit the form. Today, everyone we have asked to try it is able to do so. I don’t know what would cause such an issue but I hope it doesn’t happen again.
However, our other question, that we emailed support about, is regarding validation errors in the dashboard. What exactly does that mean? We have some but I haven’t been able to determine what is being validated and if it’s cause for concern. Just a simple question that I hope you can answer. Thank you.
Sorry to hear that, @tyler1111!
Could you please try emailing us from different account? Those email issues sound really strange and we would really like you to be able to use our email support.
Anyways, to answer your question about ‘Validation errors’ – that shows the amount of times your forms showed errors related to validation. So for example if a user entered some random string into Email part (so not a valid email) and “This is not valid” message showed up, the counter will increase. It’s purely a statistic and it’s not indicating that there are errors of some kind in your forms or the way your forms work.
Hope this clears things out! 🙂
Ahh okay, thank you. Good to know it’s nothing on our end. I have another question. I am trying to update Happy Forms Upgrade plugin and I keep getting this error:
Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Do you know what this means or how I can complete the update?
Would you mind double-checking that HappyForms is authorized for automatic updates in Register section on HappyForms → Settings screen?
While we’d love to help here, could you please try emailing us from another email address? The investigation of this issue may require some details that are not secure to post on a public forum.
We’re going to close this topic.
If you have any more questions for us, please try emailing us from a different address or feel free to open a new topic 🙂
Hello @thethemefoundry i am having the same problem. The form works well on desktop but does not submit on mobile. heres the page i need help with. https://superlifeabuja.com/register-now/
i have sent you a mail to your mail address up there too. Your urgent attention to this problem would be highly appreciated.
This reply was modified 2 years, 6 months ago by timflexbaba.