Support » Plugin: Forminator - Contact Form, Payment Form & Custom Form Builder » Form not showing on mobile device

  • Resolved kayelu

    (@kayelu)


    Hello,
    Please take a look at my site. The form will not show on mobile device.
    Please use your real phone to check. Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @kayelu,

    I could notice the form isn’t loading even in desktop mode, nor in mobile when checked. Could notice a CSS is hiding the form and hence the issue.

    The issue looks more like a conflict. Could you please temporarily deactivate the SG Optimizer plugin and then check whether you notice the same issue or not?

    Could you please check whether you have the following option enabled “Load form using AJAX” when you edit the Form under the “Behaviour” tab in the “Rendering” section?

    Could you please check whether it makes any difference if you deactivate or enable the above-mentioned setting?

    If none of the above makes any difference, you could try the following CSS as a workaround:

    #forminator-module-4533 {
    	display: block !important;
    }

    The above CSS cane added via the default WordPress customizer, under Appearance > Customize > Additional CSS.

    The above CSS is more of a workaround, in case you want to find the core issue, then please do let us know how that goes so that we could check further if needed.

    Looking forward to your response. Have a nice day ahead.

    Kind Regards,
    Nithin

    Thread Starter kayelu

    (@kayelu)

    Thanks for quick replay.

    It turns out to be the SG Optimizer cause the problem. It really not a conflict problem. Just go to SG Optimizer > optimisation > Turn off the “Minify the HTML Output”. The forminator and the rest of SG Optimizer will both be fine.

    Thank you for a good and full of feature form plugin! 🙂

    • This reply was modified 9 months ago by kayelu.
    • This reply was modified 9 months ago by kayelu.
    • This reply was modified 9 months ago by kayelu.
Viewing 2 replies - 1 through 2 (of 2 total)
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