Form not sending data to AirTable

  • Resolved matiasbigpartners

    (@matiasbigpartners)


    2 months, 2 weeks ago

    We have an issue with the plugin, the date is not being sent to Airtable, every time we try to test the form we get the error:
    <span style=”color: rgb(220, 54, 46); font-family: monospace; font-size: 12px; text-wrap: nowrap;”>Due to an error, your message could not be sent. Please try again later.</span>

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author WP connect

    (@wpconnectco)

    2 months, 2 weeks ago

    Hello,

    Thank you for contacting us.

    Could you please send me screenshots of :

    • The mapping configuration you have set up
    • The public view of your CF7 form
    • The list of attributes in your Airtable Database

    Additionally, could you please record a video using Loom that demonstrates when the error occurs? This will assist us in pinpointing the issue more effectively.

    Thank you.

    Best regards,

    Khalil
    WP Connect Support

    Thread Starter matiasbigpartners

    (@matiasbigpartners)

    2 months, 2 weeks ago

    Hi Khalil we set up the plugin using the token of Airtable, the token works and we are able to connect

    Here’s the form screenshot


    Configuration of the plugin

    Here’s the loom of us using the form
    https://www.loom.com/share/920101e358bb4980a5392216ec28181d?sid=5dfc0d39-4261-490c-b0fd-7adfd36c49b9

    Let me know if you need anything else

    Plugin Author WP connect

    (@wpconnectco)

    2 months, 2 weeks ago

    Hello,

    Could you please show me, using Loom, the list of attributes in your Airtable Database, and specifically the types of attributes?

    Thank you.

    Best regards,

    Khalil
    WP Connect Support

    Thread Starter matiasbigpartners

    (@matiasbigpartners)

    2 months, 2 weeks ago

    hi Khalil thanks for your quick answer here’s the loom video with Airtable Database: https://www.loom.com/share/c869baec60b34131b27c672ed749f7bd

    One quick note that I forgot to mention before, the site is currently password protected as it’s a site in development, is that something that could affect the plugin communication with AirTable?

    Cheers!

    Plugin Author WP connect

    (@wpconnectco)

    2 months, 1 week ago

    Hi,

    Thank you for your response and for sharing the Loom video.

    I tested the plugin locally and it works fine on my side. Are you using basic authentication to protect the site? This could indeed be the source of the problem. Basic authentication can sometimes interfere with communication between the plugin and Airtable.

    Could you try temporarily disabling password protection to see if the problem persists?

    Best regards,

    Khalil
    WP Connect Support

    Thread Starter matiasbigpartners

    (@matiasbigpartners)

    2 months ago

    hi Khalil sorry for not contacting before but we removed the password protection from the domain and it still isnt working, I can share access to the wordpress installation if you have an email I could send it to.

    Cheers!

    Plugin Author WP connect

    (@wpconnectco)

    1 month, 3 weeks ago

    Hi,

    Thank you for your message.

    I apologize for not contacting you sooner.

    You can send the WordPress access details to our support email using the following link: https://revealit.secupress.me/fr/ms4e2bxdjpal4wszpwftqok1cy3ur82oqhrvjbu8v9xzhik5ntgygl5amc7din96.

    Thank you for your cooperation.

    Khalil
    WP Connect Support

    Thread Starter matiasbigpartners

    (@matiasbigpartners)

    1 month, 3 weeks ago

    Hi Khalil I sent you the data to the email account you provided.

    Thank you!

    Thread Starter matiasbigpartners

    (@matiasbigpartners)

    1 month, 2 weeks ago

    hi Khalil did you receive my email?

    Plugin Author WP connect

    (@wpconnectco)

    1 month ago

    Hello @matiasbigpartners ,

    We have just released a new version. Please update and retest. If you still encounter the issue, we’re here to help.

    Have a great day.

    Khalil
    WP Connect Support

    Thread Starter matiasbigpartners

    (@matiasbigpartners)

    1 month ago

    Hi @wpconnectco we updated to Version 2.3.0  and we tested the form again, but we received the same error.

    Is there anything else we could do for troubleshooting?

    Cheers!

    Plugin Author WP connect

    (@wpconnectco)

    3 weeks, 6 days ago

    Hello @matiasbigpartners ,

    We have resolved your issue. Please test it on your end and let us know if everything is working well.

    If not, feel free to inform us we’re here to help.

    Have a great day.

    Khalil
    WP Connect Support

    Thread Starter matiasbigpartners

    (@matiasbigpartners)

    3 weeks, 5 days ago

    Hi @wpconnectco we tested and it’s working, thank you so much for all the help!

    Have a great week, cheers!

    Plugin Author WP connect

    (@wpconnectco)

    3 weeks, 1 day ago

    Hi @matiasbigpartners,

    We are glad to hear that the issue has been resolved.

    We appreciate your feedback and if you enjoyed our support,

    would you mind leaving us a nice review for us by simply answering this form?

    This could help us a lot.

    Feel free to reach out to us if you have any further concerns or questions.

    Kind regards,

    Khalil
    WP Connect Support

Viewing 14 replies - 1 through 14 (of 14 total)
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