Title: [NSFW] Form not loading Last modified: April 6, 2023 --- # [NSFW] Form not loading * Resolved [memphixweb](https://wordpress.org/support/users/memphixweb/) * (@memphixweb) * [3 years, 3 months ago](https://wordpress.org/support/topic/form-not-loading-14/) * Hello. I’m trying to get the GiveWP plugin to work for the first time. I have loaded it on the site and have configured paypal (currently it is in live mode). I can’t get the form to load. I get the spinning icon. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fform-not-loading-14%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 3 months ago](https://wordpress.org/support/topic/form-not-loading-14/#post-16633778) * Hi [@memphixweb](https://wordpress.org/support/users/memphixweb/), Glad you reached out, I’ll need a little more information to get started here. Send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and clicking the button to “Get System Report” and copy/paste that into your reply here.Once I have a bit more context, I’ll be able to hop right in. Let me know if you have any questions in the meantime. * Thread Starter [memphixweb](https://wordpress.org/support/users/memphixweb/) * (@memphixweb) * [3 years, 3 months ago](https://wordpress.org/support/topic/form-not-loading-14/#post-16636056) * ```wp-block-code WordPress Environment Home URL: https://memphishealthcenter.org Site URL: https://memphishealthcenter.org WP Version: 6.0.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US Permalink Structure: Show on Front: page Page on Front: HOME (#5) Page for Posts: Unset Table Prefix Length: wp_ Table Prefix Length: 3 Table Prefix Status: Acceptable Admin AJAX: Accessible Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval Server Environment Hosting Provider: GoDaddy/Media Temple TLS Connection: Connection uses TLS 1.3 TLS Connection: Probably Okay Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 32 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 PHP Max Upload Size: 32 MB cURL Version: 7.84.0, OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 5.7.40 Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ gzip: ✔ GD Graphics Library: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ GiveWP Configuration GiveWP Version: 2.25.2 GiveWP Cache: Enabled Database Updates: All DB Updates Completed. Database Updates: All Database Migrations Completed. Database Tables: ✔ wp_give_donors✔ wp_give_donormeta✔ wp_give_comments✔ wp_give_commentmeta✔ wp_give_sessions✔ wp_give_formmeta✔ wp_give_sequential_ordering✔ wp_give_donationmeta✔ wp_give_revenue✔ wp_give_migrations✔ wp_give_log GiveWP Cache: Enabled GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt✔New Offline Donation✔Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access Upgraded From: 2.23.2 Test Mode: Disabled Currency Code: USD Currency Position: Before Decimal Separator: . Thousands Separator: , Success Page: https://memphishealthcenter.org/?page_id=5200 Failure Page: https://memphishealthcenter.org/?page_id=5201 Donation History Page: https://memphishealthcenter.org/?page_id=5202 GiveWP Forms Slug: /donations/ Enabled Payment Gateways: Offline Donation, PayPal Standard Default Payment Gateway: PayPal Standard PayPal IPN Notifications: N/A Donor Email Access: Enabled Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins Elementor: by Elementor.com – 3.12.1 Elementor Pro: by Elementor.com – 3.12.1 Elfsight Team Showcase CC: by Elfsight – 1.3.1 Genesis Blocks: by StudioPress – 1.5.4 Search & Replace: by Inpsyde GmbH – 3.2.1 Ultimate Addons for Elementor: by Brainstorm Force – 1.36.14 WordPress Importer: by wordpressdotorg – 0.8 Inactive Plugins Akismet Anti-Spam Spam Protection: by Automattic - Anti Spam Team – 5.1 Active MU Plugins Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0 WordPress automation by Installatron: by – WP Engine Cache Plugin: by WP Engine – 1.0.10 WP Engine Seamless Login Plugin: by WP Engine – 1.6.0 WP Engine Security Auditor: by wpengine – 1.0.10 WP Engine System: by WP Engine – 5.0.1 Theme Name: Hello Elementor Version: 2.5.0 Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme ``` * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 3 months ago](https://wordpress.org/support/topic/form-not-loading-14/#post-16641858) * Hi [@memphixweb](https://wordpress.org/support/users/memphixweb/), Thanks for sending along that information, I have two things we can start with:1. Permalinks– We sometimes see issues when permalinks need a refresh. You can do this by navigating to Settings > Permalinks. Switch these to any other structure than what you currently have, and click to save changes. Then, set them to your preferred structure and save again. You can use any permalinks structure you like, but avoid the plain permalinks, those will cause you trouble down the road.Once that is done, let’s giving caching exclusions a look. WP Engine caches pretty aggressively, and I can see must-use caching plugins in your system information. Those plugins will be a great place to start, and you can send the caching exclusions I’m sharing here to your hosting provider and they can make adjustments at the server level for you.The fix here is a bit technical, so I’ll include as much detail as possible, but you may need to reach out to your web developer or web support person to implement the recommendations I’ll be talking about below.If you’re not familiar with caching, it’s a method of saving server resources by storing copies of a page or site, so that the next visitor’s visit doesn’t trigger a call to the server at all, they just get the copy that was saved. Basically instead of the site needing to recreate the page from scratch, it sends up a copy which allows it to load faster.We put together this deep dive into what caching is and how it can cause problems: [https://givewp.com/documentation/resources/caching/](https://givewp.com/documentation/resources/caching/) Caching works really well for speeding up sites, but when a saved copy of the site has sensitive information in it (like donor info) it’s important that GiveWP not share that with the next visitor. If GiveWP is not convinced that the browser requesting the data is the correct one, it defaults to not showing the data.Caching is handled differently on various sites and web hosts. This could mean a caching plugin, or caching could be in a security solution. Hosting providers also have settings for caching at the server level, and they can help make adjustments for you there. Most caching solutions have a setting or section for excluding specific URLs or parts of URLs (called “slugs”) from caching. At the very least, you should exclude the following slugs from caching:/donations//donation-confirmation// donor-dashboard/*any page with a donation form on itAlso, the following query strings (if your caching solution has a setting for them):give-embed=donor-dashboardgiveDonationFormInIframe =1Your host or the caching plugin/solution you are using can help with that. Some of them may require what’s called a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.Some folks prefer to customize the URLs to their site pages, so you may find that your URLs don’t have the slugs mentioned above, even though they contain the same content. In cases like those, we recommend whitelisting the page, not just the slug, that way the pages with those essential pieces of information are still excluded from caching. This is especially important for URLs of pages with donation forms on them.One helpful tip: Check in with your hosting provider. Most hosts have caching at the server level, and they will be able to adjust this for you. You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.While fine-tuning cache falls outside the scope of the support we’re able to provide, your success with online donations is our number one priority, and we’re happy to provide any tips.I know this was quite a bit of information to share. If you have any questions about this let me know, I’m happy to help. * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 3 months ago](https://wordpress.org/support/topic/form-not-loading-14/#post-16644901) * Hi [@memphixweb](https://wordpress.org/support/users/memphixweb/), It’s been a bit since I’ve heard back, and I know troubleshooting can take a little extra time. I’m marking this as resolved for now, but if you still have questions you can send them along here and I’ll be happy to give things a look. Have a great day! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘[NSFW] Form not loading’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) * 4 replies * 2 participants * Last reply from: [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/form-not-loading-14/#post-16644901) * Status: resolved