Form loads and renders fine but upon completion no record is created

  • Resolved wordyad

    (@wordyad)


    1 year ago

    Our form is meant to save and also email 2 staff members, but neither of these two things are happening when the form has been submitted and the thank you page shown.


    I’ve disabled a cache plugin we had. and it’s no better. It’s odd as it definitely worked when we set it up as we have test submissions visible in the admin, the only ones created sadly.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    12 months ago

    Hi @wordyad

    I hope you are doing well today.

    1. Can you check in your form email notification if the email is correct or if that email notification is set up?
    2. Can you check your spam folder?
    3. Does your SMTP settings are correct if you use any SMTP plugin?
    4. Can you please check if an error is being logged? An Email log plugin like Email Log can help you with this -> https://wordpress.org/plugins/email-log/

    Please do note that in general, the Forminator plugin only initiates the action of sending the email, It is your WordPress site that will be sending the email.

    Having that in mind, WordPress uses the “wp_mail()” function which in most cases simply uses the standard PHP “mail()” function. However, depending on hosting settings sometimes you will need additional plugins like SMTP:
    https://wordpress.org/plugins/easy-wp-smtp/

    Please let us know does your site uses any SMTP plugin and if not consider installing the above, configure it, and see if that helps.

    Kind Regards,
    Kris

    Thread Starter wordyad

    (@wordyad)

    12 months ago

    Can I just check; the form saves the submissions automatically or is that dependant on a setting? Because to be honest, forget the email really, the more important thing is that we have a saved form on the database and we don’t get that either.

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    12 months ago

    Hello @wordyad,

    Could you please check “Store Submissions in Database” in the form settings, and enable it if needed. This option should be active by default, but in case it’s disabled, submissions won’t be stored:

    https://prnt.sc/l4y5dYO1ix9L

    I hope this helps. Please let us know if you need further assistance.

    Best Regards,
    Dmytro

    Thread Starter wordyad

    (@wordyad)

    12 months ago

    Ok great thanks yes it was that, it wasn’t enabled. We still have an issue as to why our emails don’t generate but I asume your code uses standard WP email functionality so it’s likely our server/isp at fault ?

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    12 months ago

    Hello @wordyad

    Yes, the email issue could be related to your hosting email service since Forminator is using the standard email functions.

    To find more information about the email issue you can install the WP email login plugin or use the WP mail SMTP to improve and fix the delivery issues.

    Kind Regards
    Amin

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    11 months, 3 weeks ago

    Hi @wordyad

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

    Kind Regards,
    Kris

Viewing 6 replies - 1 through 6 (of 6 total)

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