Title: Form Issue: Cannot Submit
Last modified: September 6, 2017

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# Form Issue: Cannot Submit

 *  [onedogcanchangetheworld](https://wordpress.org/support/users/onedogcanchangetheworld/)
 * (@onedogcanchangetheworld)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/form-issue-cannot-submit-2/)
 * Hi There,
 * I am having an issue with Contact Form 7 on my website.
    It is not allowing users
   to submit a form. It throws an error “_There was an error trying to send your
   message. Please try again later._” and it is encapsulated in a red box.
 * **Here is some background:**
 * My domain is hosted by one company and the server is hosted by a second.
 * I originally built a site and stuffed something up and decided to start from 
   scratch.
    I followed this [video](https://www.youtube.com/watch?v=VwwQi3o8M4o)
   to restore my HostGator server to start afresh.
 * I reinstalled WordPress, I installed the Uncode theme, all the plugins, including
   Contact Form 7 and a few others that I wanted to try out. I decided upon Contact
   Form 7.
 * I have placed it on my site but after the new install, it no longer submits.
 * Previous to the new install, when a user submitted a form, it would be emailed
   to my outlook email. I believe it did this via PHP.
 * **What I have tried:**
 * I tried installing WP-MAIL-SMTP and using that tool to see if the email functionality
   works.
 * When I try PHP, it throws the error:
 * > bool(false)
 * > Could not instantiate mail function.
 * When I try SMTP, it throws the error:
    My email is hosted on Office365 and I 
   use the Office365 SMTP Host details along with my credentials. It communicates
   to Office365 host but my details fail authentication.
 * I have spoken to my domain provider and they said that it isn’t an issue on their
   end.
    I tried speaking to HostGator on live chat but they seem to think it isn’t
   their issue either.
 * Can anyone help?
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fform-issue-cannot-submit-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [SabrinaWatson](https://wordpress.org/support/users/sabrinawatson/)
 * (@sabrinawatson)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/form-issue-cannot-submit-2/#post-9473127)
 * I am having the same problem. I have changed out the smtp plugin and now have
   it working but the contact forms will not send. I am on the latest version of
   contact form 7.
 *  [endaahern](https://wordpress.org/support/users/endaahern/)
 * (@endaahern)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/form-issue-cannot-submit-2/#post-9475453)
 * I am also having this issue. It is ever since the WP Migration recently and we
   have tried many things to try to resolve this.
 *  [tgimenez](https://wordpress.org/support/users/tgimenez/)
 * (@tgimenez)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/form-issue-cannot-submit-2/#post-9476715)
 * I do not know if this is your case …
    In my case I have the Better WordPress 
   Recaptcha (Versión 2.0.3 | Por Khang Minh) plugin installed, and when I turn 
   it off the form works perfectly.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Form Issue: Cannot Submit’ is closed to new replies.

 * ![](https://ps.w.org/contact-form-7/assets/icon.svg?rev=2339255)
 * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/contact-form-7/)
 * [Active Topics](https://wordpress.org/support/plugin/contact-form-7/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/contact-form-7/reviews/)

 * 3 replies
 * 4 participants
 * Last reply from: [tgimenez](https://wordpress.org/support/users/tgimenez/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/form-issue-cannot-submit-2/#post-9476715)
 * Status: not resolved