Support » Plugin: Contact Form by WPForms - Drag & Drop Form Builder for WordPress » ‘Form is cleared upon unsuccesful submission

  • Resolved abdweb7

    (@abdweb7)


    Hi, I have started to used the plugin on one of my websites as the previous form plugin was no longer supported.

    I found it easy to use and was about to upgrade to the Pro Version when I hit a snag. When you submit a form that fails validation, it clears all of the fields.

    I found another (closed) topic on this issue. I have the latest versions of WordPress, PHP and all of the plugins I used. I eventually tracked the problem down to a conflict with NextGen Gallery, which is a plugin I use on all of my websites.

    Are you aware of this issue and is this something you can address or suggest a workaround? Thank you very much.

    Clive

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter abdweb7

    (@abdweb7)

    ### Begin System Info ###

    — WPForms Info

    Lite: Oct 23, 2018 @ 11:23am

    — Site Info

    Site URL: http://www.munneries.co.uk/abd
    Home URL: http://www.munneries.co.uk
    Multisite: No

    — WordPress Configuration

    Version: 4.9.8
    Language: en_US

    — WordPress Active Plugins

    Akismet Anti-Spam: 4.0.8
    All In One SEO Pack: 2.9.1
    Breadcrumb NavXT: 6.2.0
    Capability Manager: 1.3.2
    Disable XML-RPC: 1.0.1
    iThemes Security: 7.2.0
    NextGEN Gallery: 3.0.16
    Search & Replace: 3.1.2
    WordPress Importer: 0.6.4
    WP-PageNavi: 2.93
    WPForms Lite: 1.4.9

    — WordPress Inactive Plugins

    — Webserver Configuration

    PHP Version: 7.1.23
    MySQL Version: 5.7.24
    Webserver Info: Apache

    — PHP Configuration

    Memory Limit: 268435456
    Upload Max Size: 2M
    Post Max Size: 8M
    Upload Max Filesize: 2M
    Time Limit: 0
    Max Input Vars: 1000
    Display Errors: N/A

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Not Installed
    Suhosin: Not Installed

    — Session Configuration

    Session: Disabled

    ### End System Info ###

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi abdweb7,

    We’ve not had reports of conflict with NextGen Gallery. The site might have run into a server issue when running NextGen and processing a form submission. To check for this, you can reach out to your web hosting provider to see if they can log any errors and troubleshoot the issue on their end.

    I hope this helps 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘‘Form is cleared upon unsuccesful submission’ is closed to new replies.