• Resolved bbarbour

    (@bbarbour)


    We have 10 forms on our website, but for some reason only one of them will not send the form data to us, only the attachments are sent and the balance of the email is blank.

    How do I get the form data to populate in the email?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @bbarbour,

    Sounds like an issue more specific to the form settings. Could you please provide us with form export so that we could give a closer look?

    Please check the following doc on how to export a form:

    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.

    You can share the export file via Google Drive, Pastebin, Dropbox, or any cloud service in the next reply.

    Looking forward to your response.

    Best Regards,

    Nithin

    Thread Starter bbarbour

    (@bbarbour)

    Hello,

    This is the form export:

    {“type”:”form”,”data”:{“fields”:[{“id”:”date-1″,”element_id”:”date-1″,”form_id”:”wrapper-9329-6999″,”parent_group”:””,”type”:”date”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-9329-6999″,”field_type”:”picker”,”date_format”:”mm/dd/yy”,”default_date”:”today”,”field_label”:”Date of Application”,”placeholder”:””,”icon”:”true”,”day_label”:”Day”,”day_placeholder”:”E.g. 01″,”month_label”:”Month”,”month_placeholder”:”E.g. 01″,”year_label”:”Year”,”year_placeholder”:”E.g. 2000″,”restrict_message”:”Please select one of the available dates.”,”required”:”1″},{“id”:”textarea-1″,”element_id”:”textarea-1″,”form_id”:”wrapper-8165-8917″,”parent_group”:””,”type”:”textarea”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-8165-8917″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”Chapter Name”,”placeholder”:””,”required”:”1″,”default-height”:”20″},{“id”:”html-2″,”element_id”:”html-2″,”form_id”:”wrapper-9834-7795″,”parent_group”:””,”type”:”html”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-9834-7795″,”field_label”:”Where should we mail the check?”},{“id”:”name-2″,”element_id”:”name-2″,”form_id”:”wrapper-4543-1790″,”parent_group”:””,”type”:”name”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-4543-1790″,”field_label”:”Make check payable to:”,”prefix_label”:”Prefix”,”fname_label”:”First Name”,”mname_label”:”Middle Name”,”lname_label”:”Last Name”,”prefix”:”true”,”fname”:”true”,”mname”:”true”,”lname”:”true”,”required_message”:”Name is required.”,”prefix_required_message”:”Prefix is required.”,”fname_required_message”:”First Name is required.”,”mname_required_message”:”Middle Name is required.”,”lname_required_message”:”Last Name is required.”,”layout_columns”:”2″,”required”:”1″},{“id”:”address-1″,”element_id”:”address-1″,”form_id”:”wrapper-8055-7423″,”parent_group”:””,”type”:”address”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-8055-7423″,”street_address”:”true”,”address_city”:”true”,”address_state”:”true”,”address_zip”:”true”,”address_country”:””,”address_line”:”true”,”field_label”:”Address”,”street_address_label”:”Street Address”,”street_address_placeholder”:””,”address_city_label”:”City”,”address_city_placeholder”:””,”address_state_label”:”State/Province”,”address_state_placeholder”:””,”address_zip_label”:”ZIP Code”,”address_zip_placeholder”:””,”address_country_label”:”Country”,”address_line_label”:”Apartment, suite, etc”,”street_address_required_message”:”This field is required. Please enter the street address.”,”address_zip_required_message”:”This field is required. Please enter the zip code.”,”address_country_required_message”:”This field is required. Please select the country.”,”address_city_required_message”:”This field is required. Please enter the city.”,”address_state_required_message”:”This field is required. Please enter the state.”,”address_line_required_message”:”This field is required. 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John”,”mname_label”:”Middle Name”,”mname_placeholder”:”E.g. Smith”,”lname_label”:”Last Name”,”lname_placeholder”:”E.g. 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of paid full registration for the 2025 NARPM Annual Convention & Trade 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site is protected by hCaptcha and its Privacy Policy and Terms of Service apply.”,”recaptcha_error_message”:”reCAPTCHA verification failed. Please try again.”,”hcaptcha_error_message”:”hCaptcha verification failed. Please try again.”}],”settings”:{“pagination-header”:”nav”,”paginationData”:{“pagination-header-design”:”show”,”pagination-header”:”nav”},”formName”:”Chapter Leadership Travel Grant”,”version”:”1.47.0″,”form-border-style”:”none”,”form-padding”:””,”form-border”:””,”fields-style”:”open”,”field-image-size”:”custom”,”validation”:”on_submit”,”akismet-protection”:”0″,”form-style”:”default”,”form-substyle”:”default”,”enable-ajax”:”true”,”autoclose”:”true”,”submission-indicator”:”show”,”indicator-label”:”Submitting…”,”cform-color-option”:”theme”,”basic-field-image-size”:”custom”,”basic-fields-style”:”open”,”store_submissions”:”1″,”description-position”:”above”,”form-type”:”default”,”submission-behaviour”:”behaviour-thankyou”,”thankyou-message”:”Thank you for contacting us, we will be in touch shortly.”,”submitData”:{“custom-submit-text”:”Submit Your Application”,”custom-invalid-form-message”:”Error: Your form is not valid, please fix the errors!”},”validation-inline”:”1″,”form-expire”:”submits”,”form-padding-top”:”0″,”form-padding-right”:”0″,”form-padding-bottom”:”0″,”form-padding-left”:”0″,”form-border-width”:”0″,”form-border-radius”:”0″,”cform-label-font-family”:”Roboto”,”cform-label-custom-family”:””,”cform-label-font-size”:”14″,”cform-label-font-weight”:”bold”,”cform-title-font-family”:”Roboto”,”cform-title-custom-family”:””,”cform-title-font-size”:”45″,”cform-title-font-weight”:”normal”,”cform-title-text-align”:”left”,”cform-subtitle-font-family”:”Roboto”,”cform-subtitle-custom-font”:””,”cform-subtitle-font-size”:”18″,”cform-subtitle-font-weight”:”normal”,”cform-subtitle-text-align”:”left”,”cform-input-font-family”:”Roboto”,”cform-input-custom-font”:””,”cform-input-font-size”:”16″,”cform-input-font-weight”:”normal”,”cform-radio-font-family”:”Roboto”,”cform-radio-custom-font”:””,”cform-radio-font-size”:”14″,”cform-radio-font-weight”:”normal”,”cform-select-font-family”:”Roboto”,”cform-select-custom-family”:””,”cform-select-font-size”:”16″,”cform-select-font-weight”:”normal”,”cform-multiselect-font-family”:”Roboto”,”cform-multiselect-custom-font”:””,”cform-multiselect-font-size”:”16″,”cform-multiselect-font-weight”:”normal”,”cform-multiselect-tag-font-family”:”Roboto”,”cform-multiselect-tag-custom-font”:””,”cform-multiselect-tag-font-size”:”12″,”cform-multiselect-tag-font-weight”:”medium”,”cform-dropdown-font-family”:”Roboto”,”cform-dropdown-custom-font”:””,”cform-dropdown-font-size”:”16″,”cform-dropdown-font-weight”:”normal”,”cform-calendar-font-family”:”Roboto”,”cform-calendar-custom-font”:””,”cform-calendar-font-size”:”13″,”cform-calendar-font-weight”:”normal”,”cform-button-font-family”:”Roboto”,”cform-button-custom-font”:””,”cform-button-font-size”:”14″,”cform-button-font-weight”:”500″,”cform-timeline-font-family”:”Roboto”,”cform-timeline-custom-font”:””,”cform-timeline-font-size”:”12″,”cform-timeline-font-weight”:”normal”,”cform-pagination-font-family”:””,”cform-pagination-custom-font”:””,”cform-pagination-font-size”:”16″,”cform-pagination-font-weight”:”normal”,”payment_require_ssl”:””,”submission-file”:”delete”,”trigger_from”:”builder”,”template_type”:”preset”,”template_name”:”Blank Form”,”form_name”:”chapter-leadership-travel-grant”,”form_status”:”publish”,”sc_email_link”:”1″,”sc_message”:”
    Your form has been saved as draft and a resume link has been generated so you can return to the form anytime within {retention_period} days from today. Copy and save the link or enter your email address below to have the link sent to your mail.
    These fields weren’t saved to your submission draft: Paypal, Stripe, Signature, Password, Captcha, and Upload. Kindly fill them out before submitting the form.
    “,”form-font-family”:”custom”,”notification_count”:1,”previous_status”:”publish”,”honeypot”:”1″,”use_save_and_continue”:””,”sc_email_placeholder”:””,”use-autofill”:”1″,”require_geolocation_field”:”Oops! We need access to your location to submit the form. Please allow location access to continue.”},”client_id”:null,”integration_conditions”:[],”behaviors”:[{“slug”:”behavior-1234-4567″,”label”:””,”autoclose-time”:”5″,”autoclose”:”true”,”newtab”:”sametab”,”thankyou-message”:”Thank you for applying, we will be in touch shortly.
    “,”email-thankyou-message”:””,”manual-thankyou-message”:””,”submission-behaviour”:”behaviour-thankyou”,”redirect-url”:””}],”notifications”:[{“slug”:”notification-3892-4466″,”label”:”Chapter Leadership Training Travel Grant Application”,”email-subject”:”Chapter Leadership Training Travel Grant Application”,”email-editor”:”You have received a new Chapter Leadership Training Travel Grant Application from the NARPM website
    “,”email-attachment”:”true”,”recipients”:”grants@narpm.org”,”conditions”:[]}]},”status”:”publish”,”version”:”1.47.0″,”pdfs”:[{“fields”:[{“id”:”rich-text-1″,”element_id”:”rich-text-1″,”form_id”:”wrapper-9329-6999″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Date of Application”,”value”:”{date-1}”,”cols”:”12″},{“id”:”rich-text-2″,”element_id”:”rich-text-2″,”form_id”:”wrapper-8165-8917″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Chapter Name”,”value”:”{textarea-1}”,”cols”:”12″},{“id”:”rich-text-3″,”element_id”:”rich-text-3″,”form_id”:”wrapper-9834-7795″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Where should we mail the check?”,”value”:””,”cols”:”12″},{“id”:”rich-text-4″,”element_id”:”rich-text-4″,”form_id”:”wrapper-4543-1790″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Make check payable to:”,”value”:”{name-2}”,”cols”:”12″},{“id”:”rich-text-5″,”element_id”:”rich-text-5″,”form_id”:”wrapper-8055-7423″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Address”,”value”:”{address-1}”,”cols”:”12″},{“id”:”rich-text-6″,”element_id”:”rich-text-6″,”form_id”:”wrapper-2935-3084″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Name of 2026 Chapter President”,”value”:”{name-3}”,”cols”:”12″},{“id”:”rich-text-7″,”element_id”:”rich-text-7″,”form_id”:”wrapper-7602-8618″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Who is requesting this grant?”,”value”:”{name-1}”,”cols”:”6″},{“id”:”rich-text-8″,”element_id”:”rich-text-8″,”form_id”:”wrapper-7602-8618″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Applicant’s position within the Chapter”,”value”:”{textarea-2}”,”cols”:”6″},{“id”:”rich-text-9″,”element_id”:”rich-text-9″,”form_id”:”wrapper-6169-3169″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Email Address”,”value”:”{email-1}”,”cols”:”6″},{“id”:”rich-text-10″,”element_id”:”rich-text-10″,”form_id”:”wrapper-6169-3169″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Phone”,”value”:”{phone-1}”,”cols”:”6″},{“id”:”rich-text-11″,”element_id”:”rich-text-11″,”form_id”:”wrapper-2251-7428″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Date of Event”,”value”:”{date-2}”,”cols”:”4″},{“id”:”rich-text-12″,”element_id”:”rich-text-12″,”form_id”:”wrapper-2251-7428″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Name of Event”,”value”:”{textarea-3}”,”cols”:”4″},{“id”:”rich-text-13″,”element_id”:”rich-text-13″,”form_id”:”wrapper-2251-7428″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Amount Requested:”,”value”:”{currency-1}”,”cols”:”4″},{“id”:”rich-text-14″,”element_id”:”rich-text-14″,”form_id”:”wrapper-5863-9507″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Please attach the following documents:”,”value”:””,”cols”:”12″},{“id”:”rich-text-15″,”element_id”:”rich-text-15″,”form_id”:”wrapper-5405-2569″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Copy of paid hotel stay at Loews Sapphire Falls Resort or other authorized NARPM room blocks.”,”value”:”{upload-1}”,”cols”:”12″},{“id”:”rich-text-16″,”element_id”:”rich-text-16″,”form_id”:”wrapper-2029-4235″,”parent_group”:””,”type”:”rich-text”,”field_label”:”Copy of paid full registration for the 2025 NARPM Annual Convention & Trade Show.”,”value”:”{upload-2}”,”cols”:”12″}],”settings”:{“form-type”:”pdf-form”,”form-template”:”basic”,”paper_size”:”A4″,”hide_empty_fields”:true,”pdf_margin”:”default”,”pdf_layout”:”div”,”pdf_margin_unit”:”px”,”pdf_margin_top”:30,”pdf_margin_bottom”:30,”pdf_margin_left”:30,”pdf_margin_right”:30,”pdf_margin_footer”:45,”pdf_title_enabled”:true,”pdf_title”:”Form Data”,”pdf_logo_enabled”:false,”pdf_logo_type”:”text”,”pdf_logo_text”:”{site_title}”,”pdf_title_alignment”:”center”,”pdf_logo_image_type”:”image_site_logo”,”formName”:”travel-grant-info”,”version”:”1.47.0″,”pdf_template”:”basic”,”old_form_id”:101014},”client_id”:null,”integration_conditions”:[],”behaviors”:[],”notifications”:[]}]}

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @bbarbour,

    Unfortunately, the import failed at our end. Please check the screenshot here: https://ibb.co/3yjhPLkp

    This is likely because the export might have been formatted while posting directly on this forum thread. Can you please share the export using Google Drive or Pastebin.com, as we mentioned in our previous response, so that we can check this further?

    Looking forward to hearing back from you.

    Best Regards,
    Nebu John

    Thread Starter bbarbour

    (@bbarbour)

    Path to Google Drive file: https://drive.google.com/file/d/1ficqJ-ms1VgvXPEnwZafg5Ml-hEeEVMn/view?usp=sharing

    I also put that form code into Claude, and it said this:

    The email template only contains a basic static message and doesn’t include any form field placeholders or variables to display the actual submitted data.

    For the form content to be included in the email, the email-editor field should contain field placeholders like:

    • {date-1} – Date of Application
    • {textarea-1} – Chapter Name
    • {name-1} – Applicant Name
    • {textarea-2} – Applicant’s Position
    • {email-1} – Email Address
    • {phone-1} – Phone
    • {currency-1} – Amount Requested
    • etc.

    The email notification is configured with "email-attachment":"true" (which explains why attachments are working), but the email body template lacks the field variables needed to display the form data.

    To fix this, the email template in the Forminator form settings would need to be updated to include the desired form field placeholders, or there may be an option in Forminator to “Include form data in email” or “Auto-generate email content” that needs to be enabled.

    This is a common configuration oversight when setting up form notifications – the notification gets created but the actual form field data doesn’t get added to the email template.

    • This reply was modified 10 months, 2 weeks ago by bbarbour.
    Thread Starter bbarbour

    (@bbarbour)

    Further to the response i got from Claude, I put another form code in and it told me this:
    “No, this second form does NOT have the same issue. Looking at the email notification configuration:

    This form includes the {all_fields} placeholder in the email template, which is a Forminator variable that automatically includes all submitted form data in the email.

    Key difference between the forms:

    First form (Travel Grant):

    • Email template: Static text only with no field variables
    • Result: Only attachments sent, no form data

    Second form (Marketing Materials):

    • Email template: Includes {all_fields} variable
    • Result: Should send both form data AND attachments

    The {all_fields} placeholder tells Forminator to automatically generate and include all the submitted form field data in the email body. This second form should work correctly and send the complete form submission content via email, not just the attachments.

    So the fix for the first form would be to update its email template to include {all_fields} or specific field variables like the second form has.””

    So maybe I just need to delete the Travel Grant form and redo it?

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @bbarbour,

    So the fix for the first form would be to update its email template to include {all_fields} or specific field variables like the second form has.””

    Yes, the email template is missing the {all_fields}

    You don’t need to delete it, you just need to edit the Email notifications in your form and add the above missing field.

    Please check this screenshot for more info:

    View post on imgur.com

    https://i.imgur.com/FfzHtIk.png

    Please do let us know how that goes.

    Regards,

    Nithin

    Thread Starter bbarbour

    (@bbarbour)

    I have no idea what to do with this information, “You don’t need to delete it, you just need to edit the Email notifications in your form and add the above missing field.”

    I see that setting field in both the screenshots you sent (were they supposed to be duplicate screenshots, or did I not get the important one?), and within that area is a clearly entered email address, and I compared all of the tabs in those settings with a form that does send properly, and I don’t see any differences.

    Within the settings is a place to specify send conditions, but the only choice available is to send or not send if the date field is null. I can add conditions all day long, and every single one of them is pre-populated with the same condition and there’s no way to edit it.

    I am just going to delete the the form and start over. It’s taken days to get to this point, and I am not able to invest any more time into it. Simply deleting the form and starting over is more expeditious.

    Thanks for the assistance, I guess.

    Best Regards,
    Barbra

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @bbarbour,

    We hope things are going well for you, and we apologise for the trouble you experienced due to one form.

    We respect your decision. I apologize if the above steps were unclear. My colleague suggested that we can simply edit the email notification from the Email Notification > Setting icon > Add field merge.

    Please refer to this https://drive.google.com/file/d/17K3mLQpeFrxUzHEcoOSDz1xxvFXgMxFi/view?usp=drive_link video for an easy tutorial in case you want to customize the existing form.

    Also, you can refer to the guide if you want to learn more about this: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#form-data.

    Let us know if you still have any questions. We will be more than happy to help you.


    Kind Regards,
    Imran Kha

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @bbarbour,

    Since we haven’t heard back from you in a while, I’ll go ahead and mark this thread as resolved. If you have any additional questions or require further help, please feel free to let us know.

    We are happy to help.

    Best Regards,
    Nebu John

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